this isnt looking all that good............sigh.......

 

Just got wind of this thread. I've been out of the country for 3 weeks and unable to access parts of the forum reliably.

First, that 'muller' name on the address is an alias created by my ISP - part of their annoying 'policies' for direct-access emails... I did not intend nor do I believe I implied the person writing the email was anyone other than myself. anyone feeling that my answer of 'I'm at a hotel and dont have my records, I'll email you when I return to my office' was a runaround is welcome to PM or email me about it so I can more directly address your concerns.

Two stereo brackets vanished into a void someplace between here and the same receiver. It happens rarely, but it has happened to about 6 different receivers in the year or so I've been shipping them across the border. I all cases and as the manufacturer/shipper of the bracket I assume full responsibility. I've offered the individual in question a refund a few times and continue to try to get him his product or money.

There are a couple of individuals who ordered the Mark II bracket just as the original sold out. I explained immediately that I was out of the original and offered refunds or the first of the new model. The mark II features a plastic cupholder drawer and there have been delays in making a satisfactory component - the first ones off the line tended to warp in high heat (such as the interior of your car on a summer's day) so I had the contractor go back and try again. Its delayed production but I don't want to ship a half-assed item just to speed things along.

I still have no explanation for any delayed pulleys. I sent the maker his payment and he assures me they were shipped. If they don't arrive soon he'll resend more.

As to a specific individual questioning the whereabouts of a rear suspension component, you emailed me like 3 times a day asking where it was. In every case my answer was the same: CP Racing assures me it was shipped, and that you can call them directly for the tracking number. As I also stated in those replies I'm on the road and unable to so much as access my own answering machine, let alone CP Racing's UPS account. If you've subsequently called them and for whatever reason they didn't give you the info you seek, and the item still hasn't arrived, PM me.

Those few of you who have waited more than a reasonable number of weeks for items, I do sincerely apoligize for the delay. Between three weeks of travel following an unusually high stack of **** in my life in the past two months I'm just now getting caught up. This is not an excuse, but an explanation.

However, and at the great risk of sounding pissy, let me say this: Those who email me two days after ordering an item, jumping up and down about 'fraud' because it hasn't been received yet, really need to rethink expectations about international postage.

I operate Rotorhead.ca as a service to this and other RX-7 communities. Where the service is somehow wanting, I take full and complete responsibility and am more than happy to work towards a mutually satisfactory solution. That occasionally means taking a direct and substantial loss. If an item goes missing I act as liaison between shipper and receiver to the best of my ability - and when speaking directly to the shipper clarifies things, I forward contact info.

Most merchants listing things through Rotorhead are willing to do so (and, as stated on the site, they are not sub-contractors, but individuals providing items that have chosen to list them through Rotorhead).

It is said that good word of mouth is silent but bad word of mouth is impossible to ignore. There have been several hundred happy customers in the short time I've been operating the service, and only a few who have not received items promptly or have not been fully satisfied with it. In every case, as now, I strive to correct the situation to the best of my abilities.

My recent personal problems have slowed my usual responses somewhat but they are, after all, my problems and I've for the most part worked through them emotionally and am able to refocus on being productive. Once again, I do apoligize for any unusual delays and am working to rectify things ASAP.

 

Sending you a PM.

But let me say this: If you trust a another person or company to deliver product and conduct business for you, they are a direct reflection on your name. If you cannot control this person or provide information on product that you order from them, then YOU will be held liable, since you are the one to take the order and money.

 

Strut bar arrived this morning, any word on the shifter boot?

Just for your information, the bar was sent out on the August 21st.

 

Suggest doing business via PM's rather than posting...

Also, Manntis- I don't know if you can, but those companies that you advertise- see if you can get a stock of some of their supplies... that way you can get them out faster, and you don't have to worry about someone else screwing up and you getting the question asked. Just a suggestion.

 

Okay, one more time-

As it states on the site, Rotorhead is simply a compilation of items from various suppliers for the 1st gen, all listed in one spot. It's not like I designed them all and have outsourced them, or I'm Sears and stock a warehouse full of them. You order something, I relay it to the guy who is selling it and take just enough to try to cover paypal and bandwidth fees - and in some cases have ate customs charges or bought a second copy of something and shipped it at my expense to a customer just to help a rotorhead out. I run the whole thing at a LOSS to help out, not as a business to enrich myself and fill my driveway full of RX-7s.

With the low volume of orders for anything 1st gen there's no way in hell I could justify sinking a few grand into stocking items on the hope that it will get sold one day - especially in my current situation.

 

well, thanks for the update manntis......

 

I like to say that I have order stuff from rotorhead..... There was a item lost in the mail.... but Manntis took care of it right away.... and sent me a new one..... most companys won't do this... I also had the privlage of meeting him about 2 months ago... and I could tell u that he would never screw anybody around... and He really honest.... I would definity do business with him and rotorhead again... infact I'm buying a rear strut bar from him... in a couple of months

 

double post

 

I should install the rear strut bar this weekend, I will tell you how things work out.

It should be pretty tight, I have the 4 point front strut bar also.

 

I am one of the vendors that have my items listed on rotorhead.ca. To put it shortly, he's just the advertising man helping out. Just skimming enough off the top to cover his costs. People order from his site, he relays the info to me, I ship them out. Simple as that. BTW all my items get to their destinations. He's a good guy!

 

So today get home, and open the mailbox, I look in, and behold NO pully
But I believe Manntis, it's hard when your business has to depend on other people to come through, And there actions reflect your image.

 

This is so true... I wish most people would think about this issue.

FS

 

[RANT]

Most of you guys are a bunch of whiney school-girls. Manntis is hosting Rotorhead.ca as a favor to the first gen community. I have dealt with Manntis in the past, and I am satisified with my purchase.

As he stated, he is not making any profit from the site.

If you don't want to risk it, then deal with the supplier directly.

As far a posting dirty laundry - please keep it to PM's unless you have exhausted every other means of communication.

People have lives, mortgages, responsibilities, and can't always stop to make sure that the 10 dollar part you paid for gets to you within the unrealistic expectations many people seem to have.

**** - my car has been finished for 3 months now. And I have to sit and wait for the tuner, to finish my primary ail and tune it. It might even be another 3 months. I have no choice. I want to play - I got to pay. Technically, if I don't like it, I could go elsewhere, but I won't.

[/RANT]

 

Our company is like that also. We outsource a good amount of labor to a seperate company, and they are more of a liability than an asset sometimes.

Our name get drug through the mud because of the misinformation or missed deadlines that are not our fault.

I don't believe that our company will ever become the company that we want to become unless we seperate ourselves from this other company, but I don't have a say in that matter.

You DO choose who you buy products from, but you also choose who you sell for. If you don't want your name to be held responsible for things that are not your fault, deal with people that are trustworthy and prompt.

I appreciate the fact that rotorhead.ca is providing a valuable service to our community, but I didn't like the fact that I got the run around.

I understand that things take time, especially good things, but don't jerk me around, I am not a jerk............most of the time.

 

Hey, it was just a suggestion... I didn't know how often you sold stuff. It would have been good if you had a larger volume of sales, I guess.

 

Wasn't meant as a rebuke, Metallic... just an FYI as to why I don't do that

 

Manntis, Where is this company located that you fowarded the orders to (the pullys)?, also have you tried calling them?

 

I agree with you, pillage6.
I appreciate the fact that you're doing us a favor by having the info and products on your site, but I don't consider it a favor if you take my money and I got nothin to show for it. Your fault or not.
I've got my own things to say about this matter, which I've vented to manntis about, but I don't want to state anything publicly abusive. I don't think it's appropriate.
Especially since you're dealing with it.

 

People have a right to exhibit positive feedback, which is constructive. Why shouldn't other feedback be welcome as well?

If I make a mistake, I admit it. If I rely on someone, and that person fails me, then it is my decision whether or not to continue to do business with that person or not.

I would use my best judgement, and try and save face.

 

I bought a shift boot from rotorhead and was plainty satisfied of it. Manntis is a really good business guy.

 

WanKeL, When did you order it?, also how how did it take to arrive? Would you have been satisfied if it arrived a month and a half late, or never arrived at all?

 

im having the same thing with the alt. pulley. its been 5 weeks now and no pulley and no responce from him to e-mails.

 

I figured I'd revive an old thread rather than start a new one. I waited, and am still waitING, OVER 2 months (ordered september 5th, 1st of 2 items arrived november 10th) for my parts from rotorhead.ca. Manntis seems like a good guy and all, but I still haven't received my pulley. I just got the shift boot yesterday. It's black, and the supplier had the nerve to use white stitching. That part, I'll get over. There's also no instructions whatsoever, it was just a folded shift boot stuffed into an envelope, valued at $1.00 on the shipping label. I think he needs to get some new suppliers, because my experience with rotorhead.ca, plainly put, was ****.

On a side note, does anyone know how to mount this shift boot properly? It says on the website it's "easy", but without instructions that's questionable. Thanks in advance for any advice.

 

So, what's the update on the Mk II faceplates? I have an older one that I wasn't able to install prior to deploying and now it's 1,000 miles away. Thinking about ordering a second but am curious about the Mk II and its current delay. Are they shipping on time yet?