fdgray85

[QUOTE=84stock;11326054]I hope all returns to the standard Billy maintained.

Still doesn't justify the lack of communication, why not advise your clients about the issues you're dealing with "before" taking their money. If I wanted a rack n pinion kit and you took only a deposit stating 6 months production rather than full payment leaving me watch the UPS driver pass by for weeks I would have been okay with it. It's called honest communication.

QUOTE]

Sam,

Thanks for finally responding to my emails. Posting on this forum is a good way to let your customers know what is going on. The lack of a response had me worried that you might be sick. I agree with the statement above. Letting your customers know that there are issues causing delays, you would have had to deal with fewer customer issues. You could have posted it on your website or had a popup that let us know that certain parts might take an extended amount of time when we ordered them. I would have still ordered from you because of the reputation you have established. I just want to know that I will eventually get my order.

Sincerely, D. Gray

Carsaficionado

iTrader: (1)

Sam has no regard for customer service! He sold me some lower control arms that were for the wrong car . After emailing him a million times he admitted to me the he welded the wrong ends and that he would send me some machine bushings to fit it that same day. Why not switch something that i paid my HARD EARN MONEY for! After expressing the fact that i would rather have a new set of control arms he stop responding. I have tried all means of communication with no avail. WHY DO WE KEEP THESE TYPE OF PEOPLE IN BUSINESS?I have spent a fair amount of money with him with much regrets! what other problems will i encounter with the rest of the parts that i bought from him?

rwinter

iTrader: (1)

Hi Sam

Please let me know the status of my order placed and paid for on 11/20/12. Order #[3b2b0105] for $1035. Remaining is the front and rear brake kits and the retainer plates.

I really would appreciate an update including anticipated ship date, thanks!!

sommmatt

iTrader: (2)

Recently made a transaction with Re-Speed (of course, before I saw this section). According to the order number on the website, my item had shipped and been delivered in December before Christmas. I was never given tracking information, so I tried to track the item down at the post office. They had no idea what I was talking about of course. I sent an email and called Re-Speed with no reply (contact information on their website), so I opened a paypal dispute. Never got a response on there, either. On Friday a package marked 1/2 from ReSpeed shipped out on the 10th arrived, no sign of a second package yet, and no tracking numbers given.

It sucks that it had to take a Paypal dispute for something to happen at all, but other than an acceptance of my money, I have not received any reply from Re-Speed at all.

mymmeryloss

iTrader: (13)

He has been keeping me updated via text message. Takes him a day or two to reply but its better than nothing!

Fire85GSLSE

iTrader: (29)

I hate to see this as My car has ReSpeed all over it and is all respeed modded. I would have to say that Sam is a good guy and im sure is over whelmed with buying respeed from billy as billy had all his suppliers for years.

Sam,
Maybe on the respeed site post an extended time frame to get orders done or hold off on taking new orders until you get caught up and have a few extra's on the shelf since your fab guy is slow.

I know you will make it right and the people will be happy with their parts. Also remember tax season is coming up and im sure some people will be spending their returns on Car parts.

GySgtFrank

iTrader: (4)

Responded back to PM from him over a month ago asking for a refund on the parts I didn't receive. So far nothing. No money, no communications. Nada. I hate dealing with this when you have no idea what's happening.

1st_gen7

iTrader: (2)

Re-Speed - London, ON - Race Cars, Automotive Manufacturing | Facebook

the re-speed facebook being updated every day with new things yet my order from october is still not here.

im so upset.

PK_12A

iTrader: (3)

^I was just about to chime in about there facebook and how it is updated almost daily, may try contacting them through there. This is a real shame seeing as this is one of a limited number of aftermarket speed parts manufacturers for 1st gens.

Re-Speed.com

iTrader: (3)

I'm not lying to anyone about still waiting on machined parts. They're all CNC'ed machined parts and not things that I can do here with my small lathe as you guys have seen on the facebook page. If anyone really believes that I'm lying to them you are more than welcome to come by and take a look at what i have ...

GoodfellaFD3S

iTrader: (213)

That's good to hear, but how about assurances of timelines?

Also, have you considered taking half of people's money when they order, then the order half when the parts are ready to ship out? Would possibly make customers feel better about the wait time.

tuscanidream

iTrader: (6)

How about going through this thread and responding to each individual person's questions? Still need to work on your communication skills.

Poor response example
I'm still waiting on parts.

Excellent response example
:Quoted users message:
Hello GySgtFrank, I am still waiting on the blah product to arrive back from the machinist. I'll contact him again for a status update and let you know. As for the rest of the order, I can ship it now and ship the blah product when it is finished, or I can issue you a refund. Let me know.

If they demand a refund, go to paypal, find the transaction, and issue them a refund. If you need help using paypal, call their customer service.

Then quote other people and create a response. If you can't do this, then hire some one who will or close your website and handle things locally. I shouldn't have to teach you how to handle customer service. You own a business.

I thank you for doing nothing and having paypal break their own rules to issue me a refund. It was a painful process. I really wish you would square up with everyone else here.

PK_12A

iTrader: (3)

I only wished to point out the facebook page and frequent activity as a possible open easy line of communication. The one transaction I had wasn't because of the company but, the post office in Canada having a strike, that made the wait long and sucky, and you let me know with in a reasonable span the situation. Can't blame you for that in the least, you don't control the mail. Some folks were just trying to get a hold of you and well, facebook makes that easy so just figured direct them that way.

1st_gen7

iTrader: (2)

so when are you going to get those CNC parts...

im waiting on my order (#57df095) so i can continue with my build, it is quite frustrating.
especially knowing i have paid almost $1000 up front.

we need updates, everyone is waiting.

TENAZ

iTrader: (2)

I wouldn't do business ever with this type of transaction waiting several months for parts with the promises "is been custom make".
You waited already a reasonable amount of time for you parts and you even paid them in advance, wow
For you had be better to look for those places they do CNC work and deal with them directly instead to go by the middleman.

FelixIsGod29X

iTrader: (50)

Honestly it seems Sam should finish up all these very delayed orders and just shut down for awhile until he is able to keep up the pace. No business should ever leave people in the dark for a long period of time, may it be $5 spent or $2,000 it's just not right. Re-Speed, make things right before everyone turns against you for good.

23Racer

By the way, I don't recall that Canada Post went on strike over the last year. If they did, it would have only been a 1 day wildcat that shouldn't have delayed things by more than one day. The old, "Cheques in the mail" ploy.

The negative feeling seems to be building up and I have no idea as to whats going on, but more and honest communication in these circumstances is always the best way forward. Take a look at all the other PR disasters that have taken place. It is always when companies try to hide the true situation from the public. If things are tough, just tell the truth and work your way out of it and keep everyone informed. I have to spend at least an hour a day keeping my customers informed on the status of their projects and its just a time cost of doing business.

Eric

sommmatt

iTrader: (2)

In the sake of fairness, from our lord and savior Wikipedia;

"On June 2, 2011, a labour action involving rotating strikes (the first strike to affect Canada Post in 14 years) commenced with CUPW members striking in Winnipeg, Manitoba and in Hamilton, Ontario on June 3. If Canada Post and CUPW are unable to reach an agreement during talks scheduled on June 3, a wider strike may commence affecting mail service across Canada.[27] On Tuesday, June 14, 2011 at 11:59pm EST, Canada Post announced a lockout of CUPW members, marking the 20th work stoppage in the 46 year relationship between CUPW and Canada Post. On June 26, it was announced[28] that operations would resume as of June 27."

ioTus

iTrader: (5)

Yah I was up in Canada, coastal BC during the strike. We didnt get mail for like a week.

Another vote for Sam's fabricator to get his *** in gear. I WANT coilovers! but sure as **** aint sending this guy any money until he shapes up his customer service (a) and then gets his fabrication affairs in order (b).

Here's the thing - you can blame it on any part of your process, mailing, suppliers, fabricators, etc, but from the view of your customers (the ones keeping you in or out of business) - its ALL you. There is NO fabricator, only you and your (lack of) product. All aspects are part of your business, and if any one of those parts fails it reflects on the whole thing.

When I was managing sales at a bike shop, we would have times where our service team couldn't keep up with incoming flow. Well, I could pack their shelves with repair jobs - however I would then have to explain to angry customers a week later that their bikes werent done because we were too backed up - essentially we had awesome sales force that was out-pacing the service dept. That reflects poorly on the whole shop, even though the service quality was great, sales force was great, etc.

Balance must be found - the problem cannot be ignored.

23Racer

Thats what I said. June 2011 is a year and a half ago. Most of these issues are much newer than that, but lets not nitpick. The communication issues here are consistent and tough to overcome without fair and open information transfer..

Knowing how machine shops work, it would be interesting to here things from the Machine Shop's side as to order pattern, leadtimes given, payment history, etc.... Something seems to be going on in the background that is effecting this business as its just not getting any better.

Eric

mazdawat

Hello, Sorry if this is the wrong thread to put this in but i need to contact respeed immediately. My wife purchased a rear coil over kit in october 2012 and we have not yet recieved anything or heard anything about it since.

I live in Australia and including postage it has added up to quite a lot of money so obviously i need to know where it has gone or what is happening.

If anyone can give me a contact number or anything at all that would be helpful as none on respeed website works for me.

Regards,

Luke

JBF

iTrader: (13)

So should I still hold off on paying this guy for an oil filler neck?

WANKfactor

iTrader: (1)

5 pages and still going strong.
WAKE UP SAM

GoodfellaFD3S

iTrader: (213)

nikko13b, keep the juvenile insults to yourself please. I know emotions run strong in threads like these, but let's all behave like adults. Thanks

84stock

iTrader: (5)

I my opinion, take the loss and get a new fabricator that is reliable and make good on your work.

Then in turn, raise the price on future orders to suit the additional cost on future orders and people will pay if the service matches the quality.