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Originally Posted by juicyjosh
(Post 8380712)
I'm used to being disappointed with other "stores" (ahem), whose parts are always "backordered" with "no ETA."
I called RX7.com on Monday July 7th, got a real person right away (Mary?), and I asked for Ari, as he's been great in the past. Ari was helping another customer, but Chris was available so I spoke with him instead. I told him due to my schedule I "need" the turbos by Friday the 11th so i can install them on Monday the 14th. I ordered the Efini turbos on Monday and I had them in in my hands on Friday the 11th. I just installed them Monday on my day off. I work in sales and customer service, and i'm used to exceeding my customers' expectations, but NOT having mine exceeded. Not just one person, but the *people* at RX7.com have *consistently* provided the highest level of customer service. Getting the parts on time simply made my day. Everything went as I had asked. (The turbos installation? I won't say how long that took me. Lets just say it took me less than a day heheh ... hey it was my first time doing this !!) As stated above, perfect service as usual. Thank you Ari, Mary, Chris and RX7.com Josh That has been my experience also in 5 or more years of buying stuff from them. Love that "ahem" part. I know exactly what you mean. :) |
Originally Posted by gracer7-rx7
(Post 8419399)
That has been my experience also in 5 or more years of buying stuff from them.
Love that "ahem" part. I know exactly what you mean. :) |
Hi I used the flooding proceedure off the RX7 website and it worked great on my FD which got flooded after some repair work
Thanks |
i have a fc rx7 that overheats... i change the thermostat, the radiator cap but it stills overheats.... my car also dies at a stop when i put on a/c so i have to turn off the a/c when i stop but when i go again it seems ok....
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This may be the wrong section for this post, but I'll do my best to help. Your overheating issue may be a factor of the rad fan, fan clutch, radiator, air flow or even a motor. We've seen stupid things like a front bra on a car reduce airflow to the point of overheating.
As for the idle, it sounds like an adjustment, maybe the TPS. Either way, you might want to get with a local rx7 specialist or a real good shop in your town to get a 2nd opinion. Good luck, Ari
Originally Posted by bblee
(Post 8531386)
i have a fc rx7 that overheats... i change the thermostat, the radiator cap but it stills overheats.... my car also dies at a stop when i put on a/c so i have to turn off the a/c when i stop but when i go again it seems ok....
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You guys are great, and I've had nothing but great service from all of you over the internet, while I was in SC, but I recently moved back to Texas, and have sent you 3 or 4 e-mails and left 2 messages since i get off work after you have already closed, and have yet to recieve a reply. I don't know if you have all been very busy at the shop or what, but I would have liked to have gotten a response a few weeks ago as i was driving through Garland on my drive home from SC. So I will try this route and see if I can get a response. please contact me when you get a change. -Clint
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fan of Rotary Performance
Rotary Performance is awesome! Chris, Mary, and Ari have awesome customer service and some of the best knowledge anywhere. I've trusted them for all parts, repairs, and upgrades since buying my FD in 1999.
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Hi There,
Do you know anyone who does what you do in Northern California? Thanks |
Try the Regional Forum
https://www.rx7club.com/west-rx-7-forum-193/ |
Stopped by on Friday to check out a red first gen
that had been red tagged by Dallas county. Was in beetween jobs in Garland, nice shop. I am newer to the area and slowly getting back into the rotary game Rx7 #8 will be coming soon. Look forward to doing buisness with you in the future. |
i need help diagnosing my car problem feel free to call me 630 999 3313
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hi mary and crise it's me Josh from canada! who ordered same thing 3 times lol
thanks for putting up with me and helping me with lots of parts, I still can't believe you guys actully had greddy airinx in stock!!! It was like hardest thing to find T.T but you guys had it on stock amazing!! thanks again tty guys soon |
josh J
hi mary and crise it's me Josh from canada! who ordered same thing 3 times lol
thanks for putting up with me and helping me with lots of parts, I still can't believe you guys actully had greddy airinx in stock!!! It was like hardest thing to find T.T but you guys had it on stock amazing!! thanks again tty guys soon |
Hey all at Rotary Performance, Just wondering if you guys are still useing this Forum as a means to comunicate with customers? I work nights so it is hard for me to call during your normal buisness hours. I just have a couple questions about some of the cars you have sitting at your shop. are they all customer cars or are some of them owned by the shop?
And absolutly great costomer service and very informative. thank you for you help in the past and look forward to doing alot of future buisness with you. thnx, Gary |
I just bought a FD with a rebuild done by you all!!!!
Question though...if the motor hasn't been ran in three years do i need to worry about any of the seals? The rebuild was very very very fresh before it sat. Maybe 5000 miles tops on an automatic. |
do you guys still operate through your online website?
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do you do tech help as well for general up keep or problems?
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Originally Posted by Mr.FD3S
(Post 9851154)
do you guys still operate through your online website?
Originally Posted by bran_gun08
(Post 9979852)
do you do tech help as well for general up keep or problems?
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These guys are a stand up bunch of people!!! I've been ordering with them probably for about three almost four years now. I have NEVER been disappointed! Best customer service!
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I stopped by not too long ago, the cars upfront are looking dilapidated, first gens with flat tires etc... Starting to look like a salvage yard. I cant believe the city doesn't complain. The front desk looks like a storage closet. Have you all considered finding/building a larger shop?
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Regardless of the appearance of the shop, these guys are the best. Extremely helpful even if you're not buying from them. They really know their stuff which is rare when talking rotary. There are a few claimed rotary doctors in Oklahoma, but I still refer to these guys (and girl).
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hey guys i talk to mary earlier this week and am gong to be bringing the car by the tuesday after labor day, just to give you a heads up.. i was gong to get it in this week but i have family comng down through the weekend.
i think i might be addnig a fuel system to the mix as it is needed and mabe a new clutch. i did get a new alternator bracket assembly from local mazda dealer so thats a plus so yeah fuel system, clutch, dp with sensor, boost controler, ic piping, new air coolant seperator and a tune.. see you guys on tuesday |
welcome!
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about there customer service
Hi. Im posting in reference to there customer servive. I ordered a rp intake for my fc via online. Within 10 min. They were calling me telling me that they were out of stock on some of the peices for that intake, they told me they could give me an apexi for the same price so i said sure. I think it was a monday or tuesday. I got it thurs. Or fri. Awsome customer service. I have a list of stuff im saving for. I will deffinatly be ordering from them again
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As far as customer service goes you can't beat RX7.com.:icon_tup:
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