I got my key, won't be sending it back. I LOVE IT.

Maybe Natey is having a bad year in CA.

I'm your big bad bully! :asshole:

I love every single product from GA and their customer service goes above and beyond. Let's not let one bad apple spoil the bunch.

MERRY CHRISTMAS!

Got my 2. I also really like the key chain. Not sure if this was done on purpose or not, but each key chain has a different color cable for attaching the key, so I can tell which one is for which car. Pretty cool

This is what my wife does for a living and it's not the last you'll hear from her. Thanks for posting her name though. Real classy.


12/05 is the 1st time I asked for a refund. Re-read the thread before jumping on the 'attack the customer' bandwagon. I was completely pleasant for the 1st three excuses and 1st two months. Yes, I've been here for 14 years as a contributing member. This vendor has been here two years and you all have their back even though they've shown right here in this thread how they operate.

Your wife is a PayPal scammer for a living?

And this is a novelty key that you paid for before development was even complete. GA has apologized several times for the delay, offered your money back, and also shipped you the product, and are still willing to refund you. Those are the facts, not jumping on a bandwagon.

Pretend it is a Christmas present instead of a birthday present if you are so hung up on that.

How have you been harmed in any of this? Either keep it once it arrives or send it back. No reason for this thread to even exist.

Your wife files PayPal claims for products she has tracking for - for a living? First time I’ve heard of that as a profession. I also blurred any identifying info, so again, I get it, you’re looking for reasons to be mad.

As for being a two year vendor - that may be true - but I’m also a 15+ year member. You yourself has left me positive feedback on my personal account. Which has 100% feedback as well. But really, this isn’t about choosing sides based on seniority - it’s about reasonable people looking at the situation reasonably.

I am REALLY curious... where, specifically, did I attack you? Which post was rude? When did I achieve the level of ‘Internet bully’? I’ve read and reread each post and just don’t see it. :dunno:

As for refund - when you posted on 12/05 for a refund. What was the order number you cited? What was the name on the order? What was the email address? What was the payment method? When I said reach out via email or PM for specific order issues - what did you send? Because I see nothing.

Listen - I have policies based on the golden rule, full stop. I treat customers as I hope to be treated. That means no restock fees, no reason needed for returns / exchanges, just old fashion fairness. Again, I’m sorry for the delay, I really am. But I don’t think a delay like this warrants the response you’ve been leveling at me.

Everyone that's been outspoken here has worked with various vendors and service providers in this space over many years, representing a wide array of experiences, both good and bad; and yet not one other member has stepped in here to support and bolster your position as one that's reasonable. Which either suggests that we're all gullible sheep and you're uniquely enlightened or alternatively that you're exceedingly arrogant. You seem to be operating under the notion that being the 'customer' grants your interpretation some kind of ordained righteous protection from error. You can be wrong; and in this case we all think you are. Sorry.

You have literally lost nothing. I honestly don't even know why we're having this conversation.

:lol:

You know what they say. If everyone around you is an asshole, then maybe its you.

I'm not going to pile on with the hate here, but I stay fairly busy buying/selling things on eBay and shipping has been crazy this year.

I've had something sit at a Detroit facility for almost 2 weeks before it finally left it to be delivered in DETROIT! But at the time they were at something like 10% employee attendance due to covid and had a news segment showing a 2+ mile long back up of tractor trailers waiting to be unloaded.

Things are fucked up right now and you just have to adapt. Getting mad doesn't help.

Reassess your expectations and try not to get butt hurt by it. This vendor has been public in the thread and answered your questions and actually shipped the product. Think about the poor bastards on here that NEVER got their Widefoot swaybar mounts after waiting for years, THEN didn't get a refund or so much as an apology.

If you think the people here are attacking you, they are only trying to get you to realize how ridiculous you have made the situation over a key. It's a lot of money and yeah they missed their target delivery date, but the product is being shipped and delivered. Again, due to the current world situation, things beyond their control made that happen.

My day job is in the life safety field and I have dealt with supply delays of up to a month for things like Fire Alarm Panels, smoke detectors and pull stations. The only thing you can do is wait. Our customers for the most part have been understanding, but again, nothing you can do about it.

Vince

As a non-US citizen every single car part i buy is "on the internet" and tbh, Garage Alpha is on my top 5 list of vendors, and one of _very_ few i would trust with a pre-order. That said i have not purchased more than handful items, but every single one of the transaction has been 100%. If you are in a hurry to get parts, i suggest you sell your FD or buy something domestic or maybe even a Miata, and not a niche platform with a bad rep.

Matt also gives a superb customer service when i was messaging him every other week for half a year to get the status on the tilt rails :D

I can attest to what Vince said about Detroit as well as Philadelphia area, even here in Atlanta and other major metro areas. We’ve been moving mail around to other postal plants not as impacted by volumes and covid attendance since thanksgiving. Also, whereas UPS and FedEx cut off large commercial mailers since they were at capacity, those mailers dropped massive volumes with USPS, further impacting the network. We had one mailer dropping 15 53’ trailers daily that shifted to us from the other 2 when they stopped taking more. Also like Vince said, it’s a key that has to be cut, not a part that you need right away to get the car running so yeah take it in perspective a little and you’ll have less stress dealing with the car. You can still back the car out of the driveway, drive it and have fun...win win!