Originally Posted by garage alpha
(Post 12433084)
Wow! Love the look and love the compliment with the tow hook.
I feel sick about that nic though. :tear: You probably could grind it down or even gently dremel or sand it. I know we wrap the tips pretty well with foam and the packing material should be up to par... but I guess stuff happens. PM me before your next order and I’ll be sure to figure out something for you. :icon_tup: |
Would it be possible to get a polished non burnt tip? Also is the 3.5in in and out of the muffler? Thanks!
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Originally Posted by turbo10th
(Post 12434273)
Would it be possible to get a polished non burnt tip? Also is the 3.5in in and out of the muffler? Thanks!
Just note the non-burnt / polished tip in the checkout notes. :icon_tup: |
Any updates regarding placed orders?
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Has anyone heard from M?
Been quite a while since paying for a 3.5inch and haven't heard back lately. |
I got an email a week ago or so. Said things are almost ready.
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No email yet, or response.
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Got tracking number today. Oh yeah
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No tracking number yet, oh no..... Wishing to get one soon...
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Exhaust Sound Clips
Hello all.
I made a few sound clips of the exhaust and posted a video on YouTube. I hope this video is helpful for those who are on the fence. So far I am very pleased with it. Nice throaty tone. My car has a downpipe and stock cat, so it’s pretty close to a stock set up. It’s also a beautiful looking system! |
After many months, mine showed up last week.
Unfortunately dented on both the tip and the slip for piece where the two pieces connect together. Obviously happened during shipping. Have sent detailed pictures of the exhaust and packaging to Garage Alpha, followed up several times with no response yet. Strange they haven't responded here recently, hopefully maybe just out on vacation and will help fix the issue when they see it. I would normally just fix it myself, but i don't have a way to fix the slip fit portion without banging it with a hammer and hoping it seals properly and also doesn't crack over time due to being bent back and forth. |
I wouldn’t worry. I know Matt will make it right for you. I returned something myself once and it was a breeze.
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A couple clips from when i first installed it. First start and giving it a few revs. This is a completely stock car aside from the exhaust
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Anyone hear from Matt? I still have received any updates, tracking #.. This is ridiculous
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Originally Posted by knut
(Post 12463364)
A couple clips from when i first installed it. First start and giving it a few revs. This is a completely stock car aside from the exhaust
https://cimg8.ibsrv.net/gimg/www.rx7...2e481862f.jpeg |
Got any pictures from sides?
Originally Posted by knut
(Post 12463372)
I guess I don’t know how to attach video clips. Anyway, ill make a youtube vid at some point with audio clips. Here’s a pic of my slash cut matte finish.
https://cimg8.ibsrv.net/gimg/www.rx7...2e481862f.jpeg |
I've been trying to get ahold of garage alpha for a few weeks now for an order I put in for other parts 6 weeks ago. Part of my order showed up, I was told the rest would ship at the end of March, but now nothing, no replies, nada. I've always had good experiences but the lack of any reply at all has lost that trust.
Originally Posted by TwinCharged RX7
(Post 12460729)
After many months, mine showed up last week.
Unfortunately dented on both the tip and the slip for piece where the two pieces connect together. Obviously happened during shipping. Have sent detailed pictures of the exhaust and packaging to Garage Alpha, followed up several times with no response yet. Strange they haven't responded here recently, hopefully maybe just out on vacation and will help fix the issue when they see it. I would normally just fix it myself, but i don't have a way to fix the slip fit portion without banging it with a hammer and hoping it seals properly and also doesn't crack over time due to being bent back and forth. |
Let me amend this to say that there was a response from GA through paypal, and it is satisfactory, Paypal didn't send any notification to the response.
Originally Posted by F1blueRx7
(Post 12464299)
I've been trying to get ahold of garage alpha for a few weeks now for an order I put in for other parts 6 weeks ago. Part of my order showed up, I was told the rest would ship at the end of March, but now nothing, no replies, nada. I've always had good experiences but the lack of any reply at all has lost that trust.
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Originally Posted by F1blueRx7
(Post 12464300)
Let me amend this to say that there was a response from GA through paypal, and it is satisfactory, Paypal didn't send any notification to the response.
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Originally Posted by lollolboy
(Post 12464302)
I actually talked to them via email awhile ago. They sounded like they were overwhelmed by blackfriday sales. Did you try to email them?
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Any one else with updates on making contact with him, please post up. My last update contact was the last week of FEB for a Black Friday sales order ...
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I talked to -M on 4/6/2021 via email.
"We're currently catching up on backorders - some dating back to our Black Friday sale (!!!)." I am pretty sure they are "oh sh!t, people are mad that it is taking forever to get exhaust is taking forever" type of stuff. It probably isn't good idea to avoid problem but sometimes business does that and again they shouldn't. |
Well I find it odd. The day I posted on here about receiving mine dented, I got an almost immediate response. Options include refund, sending it back for replacement, or partial refund for fixing it myself. I quickly responded with sending it back for replacement and asked for return instructions.
I've followed up five times over the last month with no response. Figure posting here might give me a response similar to last time. Customer service and communication has really dropped off a cliff. I'd settle for an email that says we will get back to you by x date vs silence. |
Seems really out of character in contrast to the past couple of years. I wonder what is going on.
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Agree. I'm ok with waiting. They used to be super responsive and the quality of the products are great. Just don't like the radio silence. If something went wrong now, we are well past PayPal deadlines.
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