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-   SakeBomb Garage (https://www.rx7club.com/sakebomb-garage-317/)
-   -   SBG: Custom service beyond expectation (https://www.rx7club.com/sakebomb-garage-317/sbg-custom-service-beyond-expectation-1125004/)

RW Atelier 04-03-18 09:05 PM

SBG: Custom service beyond expectation
 
Hi guys, just want to share my experience with SakeBomb Garage. I buy every upgrade part from them for my 94' CW FD since day 1. And these guys are truly awesome.

I purchased a set of standard Ohlins DFV from them on December 7, 2016. And (quite coincidentally) that's exactly one year before I picked up my FD. :) That's really a long time ago. Recently I noticed that I am missing some bearing spacers from the set. Thinking I might have to add them on the long list of things I lost from the Thomas fire in SoCal last Christmas. I initially contacted Ohlins USA but they advised me to check again and stopped responding emails. I tried to called them too, but couldn't get through. So I asked Christian at SakeBomb if he can help me to contact them. After not receiving any response directly from Ohlins for a while, Christian emailed me 10pm last night that he had found the upper spacer for me and would fabricate a set of lower spacers. I was surprised of seeing this email at 10pm, and it's remarkable that they would take care of my situation, considering it's one year and 4 months after my purchase.

So far I've purchased a set of Ohlins DFV, Greddy VMIC kit, and Setrab 25-row dual oil coolers from them. I've just installed the VMIC and oil coolers. Those kits came with complete guide and the quality is just awesome. It's really nice having such an excellent vendor for our RX-7 community.

Ryan

Snipe G 04-06-18 09:39 PM

That's called "give a shit" and you don't see that every day.

WeaponRX7 04-07-18 06:00 PM

I had a great experience with them as well. I got the smart coil kit at full price(they had a sale a few days later) and they had the harnesses back ordered. When i email and explained that i was in a time crunch(i know should have had better time management) i was going to an event. Christian emailed me within a few hours said he couldn't do the sale price but he would give me free express shipping and make sure my kit was shipped out as soon as parts were in stock. I received an email 4 or 5 days later with a tracking number for the kit. It must have been shipped out as soon as the parts got there because the web site still had them on backorder on top of everything else that had been done to get my parts on time they sent me some small stickers and a big windshield sticker. the small thing like that are the thing that keep me coming back.

Mrmatt3465 04-09-18 08:51 AM

SBG is awesome. I bought a set of their HID headlights and maybe 5-6 months in one of the ballasts died. They sent me a new one no questions asked. I’ve gotten everything from a Greddy VMIC to brakes to headlights from them. They will always be a go-to for me.

Matt


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