Hayes Rotory
 

I SAY BOMB THEM BASTERDS


https://www.rx7club.com/attachment.p...d=122114&stc=1
:devil: :uzi: :ak47: :ar: :hf: :flipoff:

Problem being no one wants to step up to the plate and take them to court. Maybe if enough people did, then maybe HAYES would feel the pain that they give others when they get screwed.

I like the picket idea RoadRaceJosh had in the other thread, provided as he said we had some factual information about Hayes' ripoffs printed up. I'm down for some peaceful protest Saturdays.

what about those consumer reports they do on tv every now and then where they "bust the business" by putting hidden cameras or getting an insider. or BBB can be an options. i'd totally use my FD as the decoy car if it ended up busting them in the long run.

Years ago,when I started doing engines, I took him 3 or 4 sets of old steel to have resurfaced. hayes gave really good phone and thats what drew me in. The plan was to leave him with enough for several engines and that way I could pick up the machined ones when I needed a set (me driving from spokane).We agreed on 90 dollars per set , both over the phone and in person when I left them there. When they were ready , a friend of mine,Jeff was going to Seattle so I had him pick up the first set for me. Jeff said that they had left the machined parts near the door and in the rain- getting wet. Then Hayes would not let him have the parts unless he was paid 120 dollars. He claimed that he had wanted 30 dollars per surface. This was an outright lie from someone that has religious garbage all over his shop. My friend paid the money and that was the last time and only time I will ever deal with him. I never went back for the other rusty housings either. The best thing that you can do is not give him any business and to tell everyone you can to stay away. Forget about the bombs and that nonsense.
John from spokane

I just dont understand how people keep taking their shit to them, either personally, or through another company (IE - Why would the company send the shit to them). Ive personally talked to the owner of the store a couple times, and been to his house a few times as well (where he has a couple RX-3s, a couple RX-7s, a REPU or two, and a Cosmo), and everytime I didnt get a good impression from him at all. I just dont like the shop, or the people who work there. They let me walk around the shop with them once, and its crazy. They have rotor housings and plates stacked floor to ceiling in areas, and BINS of USED seals. Tell me, why would you KEEP used seals? He told me they measured them for clearances and kept them if they were still good when they tore down motors in case someone wanted to "save money" on a rebuild. Its just a mess, no real organization at all. I understand its a shop, but damn. Anyway, thats just my two cents.

~T.J.

donnie went out of his way a couple times to give me a hand with my car. i can't complain about them besides their prices are high and turnaround is slow.

it's too bad steve hayes passed away. much better alternative to donnie.

Ha thought this was funny. Take a look at the Hayes part. Couldn't help posting it!

83 RX7 - $2900

Date: 2005-06-25, 2:05PM PDT


2nd Owner, 91K original miles.
Red, sunroof, 5sp Man.
Very clean, nice looking car.
Runs great. Well maintained by Hayes Rotary - Including recent tune-up and brake job.
Fresh tires and battery
New tabs / smog test
(425) 820-2263 Keywords: Mazda, RX7, RX-7

I thought Dennis was the owner? Don is just the smooth talker behind the counter. I never met Steve.

It is too bad they have such a bad rep. I however have never had a problem with them. Although I haven't gone to them with my FD, only years ago when I had a stock first gen.

They also built my N/A street port S4 motor in my old GTU that I've sold to my friend. The motor has 25,000 miles (or so) on it now and still runs strong. I was however very disappointed with it's hp (never dynoed), the car just feels slow compaired to a S3 SE. But maybe that was the difference in weight of the cars.

Otherwise I'm scared of them now due to this forum and all the stories here.

Joe

well donnie did a compression test on my '83 after they closed (as in around 5pm, they close at 3) a little bit ago. they did a bit of work on my '83 -- inspection, tune-up, trans mount -- no problems (again, aside from price).

steve hayes worked out of bothell import service. he was donnie's cousin.

So, maybe they are only good with NAs and first gens?

from my dads experience with his 7 and hayes...and all the crap we've been seeing since we started to work on re=wiring a few thing in his 7, and looking at the work dr.jones63 and i did with my car....i think its safe to say, if you know your car, and are willing to put the time into it....you might as well just do it yourself over hayes....its just a matter of how you want it done, and getting it there...

yes something needs to be done........

I heard the state shut them down on Thursday or Friday. But that is just a rumor I heard, I have to call around on Monday to find out for sure.

Lets get a big group of people. and go protest that they have bad service.
If any thing we can stop some people from going there. I thought about doing this to Mazdas and more at one time ...lol

Crap, I hope that's just a rumor, because my FD is there. They built my engine last year, the car ran great but had a nagging oil leak. After several unsuccessful attempts to re-seal the oil pan, Don said that they'd have to tear my engine apart and put it together again (under warranty)...it's been over 5 weeks now.

He told me that the delay was because the people supplying the housing was behind. Don told me a week ago that the parts had arrived but that Hayes was getting ready to move to a new location because their lease was up (Totem Lake area near the Fred Meyers) so it'd take a little over a week to put the car together.

I haven't heard from him since. Now I'm worried. Does anyone else have any info?

I've called and called. They are not answering their phones. I'll drive by today after work (5:30-6:00) but that won't be tell well after they go home (3:00) so I'm not sure if that will do any good.

whoah... any rumored reasons? let's gossip!

I dont know if I should be saying anything, but there has been a formal lawsuit filled by a forum memeber here who contacted many dissatisfyied fellow hayes victums to which his lawyer, with their permision, took statments from all. Looks like it went through.

haha oh snap. thats what you get for running an unreliable business!

I sure hope you can at least get your car out of there if they are shut down. If not shut down I would get my car out of there anyway....and take your loss. Should do a search on Hayes Rotary...it's not good.

We can only hope they get screwed like they have screwed everyone else...
Sorry.

:rofl:

I almost want to drive out there and see whats up too, lol

~T.J.

I just got my car back from them on Friday unfinished because i needed it. I've been talking to Don personally. I just live up the street from Hayes Rotary. Hes been closed Thur and Fri yes, but Don told me that they are moving to a new location, possibly in Kikland. They say the lease on the building is up. I've herd nothing else about ciminal acts. I'll be stopping by their tomorrow to ask them about a letter I recieved from the State Revenue office with their Address on it saying that I owe 60,000. I'll try to get your questions answers just shoot me a pm.

someone should call one of the consumer news investigators...

I just talked to Don Hayes today. He has given me the whole story. Basically they are having financial problems. Don's father has filed for bankruptcy twice now and can't afford to pay 2 grand a month to the Revenue here in Washington. Some of the money that comes into the shop goes directly to his father to pay back the Revenue. That isnt the only expenses that they have currently. They arnt getting enough money in to buy parts for other customer cars. It then takes longer for cars to be finished and thats mainly why customer are getting pissed off about it.

Their financial problems started because a customer from out of state wanted to buy an engine to his specs. The customer bought the engine though a local company. Basically Hayes went to check and verify the tax number of that company to make sure it is legit. So the customer paid for the engine. Hayes finished the engine and sent it over to the customer. Well the customer disclosed the deal with his credit card company saying he didnt want the engine blah blah, so the credit card company gave back the money. Hayes sent the engine a day before not knowing that the credit card company withdrew from their account. The customer sends back the engine. Don calls up the customer and this guys mother picks up. Don asks for (Joe) and shes says hes in school right now. Overall Hayes gets back the engine the customer gets his money back, but Hayes looses money in the process. During this time the bank took all their deposite money and put it in a reserve account. No one could get at it. Hayes had a lease to pay, utilities, cars to buy parts for etc. All that they tried buying with there money went into that reserve account. He called up his customers explaining the situation. Of course the customers were pissed because its taking Hayes forever to work on their cars. Hayes didnt have the money right their and then because it was being tied up in the reserve account. Don set up an account where customer can contact their credit card companies to retreive their money back for those who paid up front.

Hayes is trying to do the best they can. I've seen them all week plus Saturdays just to finish up customer cars. Everyone whos pissed just needs to take a chill pill. They are trying to go as fast as they can, but with current money problems it's tough on them. I wish you guys would just lay off them. Your breathing down their knecks with lawyers and they cant get their work done if that continues.

About the guy whom sent his engine from Texas to Hayes. Hayes doesnt want to do buisness with you anymore because your a total ass hole. They had the engine done, but o f course it took them time to do it beucause they want to do it right. You sent Don a nasty email when he just about finished the motor which really wasnt a smart move. Now your calling the district attorney on Hayes. . .? Arnt their Rotary shops around Texas?

Duke Don said he wants to finish your engine right. He is wanting to put some new internals because of the oil leak on the back plate. You already paid upfront, so now its just a matter of waiting it out. Don gave me his word that he is going to finish it soon and right. Plus he said he will be giving you a call tonight.

This is basically all I have right now. Don told me a lot so if anything new comes to mind ill let everyone know.

What a load of crap. Your telling me that Hayes' troubles are due to ONE GUY not paying for an engine!???!!

Does that sound reasonable to you?

They dont sell engines for the higher prices that most other rotary shops sell them for. Plus they are paying heavy expenses because of Don's fathers bankruptcy. Not only that the lease price was raised as well. They just arnt cranking out the engine as fast as they use to when they had money around. Hayes still hasnt seen the money they lost because of that customer. That all happend during winter as well when they hardly see any jobs come in. At that point they almost went out of buisness.

Hayes is the largest, long term, rip-off rotary engine rebuilder I know of.

I had a FD with a freshly rebuilt Hayes motor (ie, 0 miles) and it smoked like a PIG! The same FD came with turbo rebuild receipt for $1900! Not counting labor! Hell you can buy new turbos for that much!

All you have to do is search here on the forum, they have outright defrauded many customers, best case they are plain incompetent. They have no concept of what customer satisfaction is, that is the reason they don't have a lot of business.

I hope they are out of business so I can stop reading the stories of fraud here on the forum. I'm amazed it took so long (10+ yrs) for them to finally go belly up.

If you believe one $3000-4000 engine put them out of business then you have no idea of how business works.

I have a hayes rebuild FD motor torn apart in my shop. Less then 200 miles on the rebuild and it tossed the front bearing. The oil was still CLEAN. The housings were TRASHED S5 ones I would never use in a motor, the bearings were all showing copper, the oil pickup was crushed, the only usable parts are the rotors. The irons may be if I lap them. Its trash basicly. The turbo's were also shot and should have never been reinstalled. The air box was JBWELD'd together and there was SOOO much rtv used I could not believe it.

I also have a 91 TII motor rebuilt by hayes. The housings were also trash, 1/2 the bearings shot, and the oil seals were shot. It was cracked around the spark plug holes letting coolant in, along with the shot oil seals. It looks like they were re used. :(. The irons were absolutly trash. They had the most severe case of steping wear I have ever seen. The eshaft was also trash. I had to replace everything in that motor except the rotors and stationary gears.

I again had a 85 13b, front bearing was frozen on the eshaft, housings had sooo much chrome flaking, and the engine again is a hayes.

I am sorry but I ask people to please stay away from them.

wait a minute. i can't understand that. you are confusing the hell out of me. i like you so thats ok to do. but i gotta put my 2 cents in.

if hayes is in finantial problems that make then put paying customers out, thats just shitty service. plain and simple. i've never dealt with them befor. never talked or anything like that. but i have talked to people about them. i had some 50 year old lady talk to me about them. she took her car to them to have it checked out cause it didn't wanna run. on a friday they told her the engine was dead, they did a compression check. then they told her that they would take the car off her hands to pay for the compression check. well she thought about the weekend and called them back on monday and said she would just pay for the compression check. 50 something dollors. they told her it was too late ( keep in mind she never told them to take the car or wanted them to) the engine had been dismantled. they tore apart the engine for parts. thats about SHIT. she was really pissed yet didn't like dealing with people. after some arguing with them they told her to go ahead and take the car and they would put the engine peices in the back. well AAA wouldn't tow it cause the engine was out. so she was stuck again. ended up selling it to someone for a couple hundred that could tow it back. lucky person, was in real great condition. yet the engine internals didn't quite fit mileage on the engine. but thats a different story. so anybody that wants to take advantage of some old lady is just a plain piece of shit. and the list goes on.


it sounds like you have a good relationship with hayes, hope it stays that way for your sake. and they don't screw you too. theres too many stories i've heard about them. yet like i said, i never talked to them.

Uhh, if you'd take a break from your cheerleading for a bit, you could go read the Texas guy's thread, where he says his local shop subcontracted your bosom buddy to do the engine.

I was on the phone many hours with that poor elderly lady trying to help her. I couldnt do anything to help her from spokane, so nice of Kettlman to step in. Sad situation she was forced into. You cant come here telling us all Hayes problems come from one person. Take for another example Dr.Jones in the forum forking out over 3,000 for them to rebuild and put in a microtech, to yet have to take his car somewhere else. I know many many stories (facts), not posted but I cant disclose my source cause its from other reputable shops.

Well, put.

I also agree that the story he just posted it BS, and although it may be what they truly told him, its not the truth. Ive never done business with them, but I dont want to. I took a tour of their shop, Ive met with the people who work there, and honestly, I dont like the shop, or the people. Just my opinion though. Like someone said earlier, I would be happy if that place went out of business just so I could stop listening to people get ripped off by them honestly.

~T.J.

Wally, if you were short $ and you had a shop, would you work like 30 hrs a week, close early and not work on the weekends? Im so suprised they are having finacial problems. Hayes flat out stole parts from me. Since your such good friends with Don please ask him what happened to my Microtech hand controller.

Oh man...I did not read this post as of lately. Wally...good to see you again but I have heard many many many stories about hayes and I have only been around rotaries for the last 3 yrs. Hey, if they do good work for you and you know that they are not ripping you off then there is no harm for you to give them business. It is your money, you can decide what you want to do with it. I have had some small things done by mazdas and more before(over 2yrs) and to this day those parts have held up. Guess it just is a case by case.

I would like to hear more about this...

~Z

I learned the hard way by praising such good work a few years ago for Mazdas and More, while they were screwing me. I learned not to say good on a shop until I know for sure that they have done great work 100%. I have also learned that it is best to do things yourself if possible, and to follow forum members advice when it concerns what shops to stay away from. Some of these shops can fool you by being nice or talk with so much knowledge, but in fact screw you. A few of these shops don't care about us, they just want our money.