ANTIGRAVITY Batteries
11-08-17, 12:23 PM
#1
ANTIGRAVITY Batteries
Hey All,
If you follow my build thread you will be aware that I had a major issue with my battery that lead to some expensive trouble shooting.
The Lithium battery in question was an ANTIGRAVITY RS-20.
The issue occurred in Late July 2017 and the company customer service was excellent with fast replies and they spoke on the phone directly with the guys at ForceFed to try to troubleshoot the issue. I never found out what went wrong, but the end result was that they offered take the battery back for a full refund late July 2017.
Unfortunately due to various innocent reasons (i.e. life!) the battery was not shipped. It was eventually picked up by a courier and AntiGravity received it late September. Despite the two month delay, AntiGravity still honored the full refund. This included not only the purchase price and shipping, but they also paid for the return from Canada to the USA. This is especially decent as I initially I collected it from the states via a shipping outlet at the border to save money. I thought this was really nice considering they could have refused as they did not ship it to Canada in the first place!
It is unfortunate that at the time it did not work out as I really wanted it for the weight savings (it only weighs 10lb!). However I hope to work with them in the future to see if we can find the issue and enable me to use this battery.
In short, I wanted to share my positive experience anyone who has read my build thread. Hopefully this also helps build a relationship between AntiGravity and the RX7 community to allow more of us to find a lightweight battery solution.
Tom
If you follow my build thread you will be aware that I had a major issue with my battery that lead to some expensive trouble shooting.
The Lithium battery in question was an ANTIGRAVITY RS-20.
The issue occurred in Late July 2017 and the company customer service was excellent with fast replies and they spoke on the phone directly with the guys at ForceFed to try to troubleshoot the issue. I never found out what went wrong, but the end result was that they offered take the battery back for a full refund late July 2017.
Unfortunately due to various innocent reasons (i.e. life!) the battery was not shipped. It was eventually picked up by a courier and AntiGravity received it late September. Despite the two month delay, AntiGravity still honored the full refund. This included not only the purchase price and shipping, but they also paid for the return from Canada to the USA. This is especially decent as I initially I collected it from the states via a shipping outlet at the border to save money. I thought this was really nice considering they could have refused as they did not ship it to Canada in the first place!
It is unfortunate that at the time it did not work out as I really wanted it for the weight savings (it only weighs 10lb!). However I hope to work with them in the future to see if we can find the issue and enable me to use this battery.
In short, I wanted to share my positive experience anyone who has read my build thread. Hopefully this also helps build a relationship between AntiGravity and the RX7 community to allow more of us to find a lightweight battery solution.
Tom
