BAD SELLER: Gonzz
 

he offered 140 SHIPPED for a pair of headlight assemblies, with no plastic covers.

HE didn't say or bring up insurance. regardless, the assemblies were in loosely packed in 2 carton boxes cut joined together with tape, barely 1/4 full of peanut foam, WITH NO BUBBLE WRAP OR PAPER of ANY SORT AT ALL.

the foam obviously settled at the bottom, and 1 of the plastic mounts on the light broke off.

1. i was reasonable, and offered him to give me some sort of discount on OTHER parts i might need, or a fraction of a refund back.

INSTEAD he said that insurance shoulda been my own responsibility, as i didn't want to pay another 5-10$ for it.

first off, he's the seller. if he offered SHIPPED, i would presume he included insurance. 2ndly, all the items needed was better packaging, and the mounts would have been safe. BUBBLE wrap was all that was needed IMHO. IF PACKAGING WAS IMPROVED, with basic bubble wrap, or even newspaper or ANY kind of paper to help cushion, this would not have happened.

what pisses me off is the way he rebuked me after he asked for pictures of the broken mounts, and just said it was all my fault, even though i offered a compromise of some sort. and seriously, insurance wouldn't have been a problem, as ALL IT NEEDED WAS PACKAGING IMPROVEMENTS.:icon_tdow

that doesnt make him a bad seller, hes been in these forums for years and never had a problem, he always comes through for people

this should of been handled via pms, but to go into details if the merchandise was broken in the packaging and you didnt pay for insurance its your fault

when people say shipped it always doesnt mean ,THEY will pay for the fees,taxes,insurance,packaging

Actually, there are two complaints already about him. Once for selling some seats that ended up not being what they were advertised as and again for selling a turbo kit that was again not what it was advertised as. IIRC, the seats had something wrong with the brackets and the seatbelt holder and the turbo kit was blown. You can look it up if you search for his name.

like i said, above, scroll up and READ THE WHOLE post.

all it needed was BETTER PACKAGING?

i did offer to settle this with PM's he asked for evidence of mount breaks, and i sent em to him, coz he doubted metalic mounts would break.

after i showed him the plastic mounts on the LIGHTS where screws go on, he just ignored me.

i NEVER ONCE even ASKED FOR A FULL REFUND of any sort. i even OFFERED discounts on other parts, or a partial refund.

INSTEAD HE SAID DEAL WITH IT, coz i didn't PAY INSURANCE.

HOW IS THAT MY FAULT when the way he PACKAGED my stuff was in over sized boxes, 1/4 filld with peanut foam ONLY??

if it had PAPER or BUBBLE WRAP, NONE of this woulda happened.

his crappy job in packaging messed it all up. HE NEVER SAID insured ornot, and BESIDES, ITS PACKAGING! HOW MUCH DOES BUBBLE WRAP COST???

regardless about insurance, like i said, ALL IT NEEDED WAS BETTER PACKAGING!?!

would u want a part in a parcel, with 1/4 peanut foam, AND NO PAPER OR BUBBLE WRAP to prevent damage??

[under tray, plastics inbetween the front wheel and fenders, that prevent upward stones from the wheels.
drivers' side bin, nice steering wheel, manual tranny and all its conversion parts from auto to manual, HID set up.
new fuel filters, wires, connectors struts, braces.

loads of stuff actually, see, im actually very understanding too. u were just reluctant to come to a compromise, and assumed that i wanted a full refund. which i did not even bring up. i could still use the metal assemblies, but the light on the driver's side would be a bitch to replace, and i can't sell of mine in taht case.

and frankly speaking, if u woulda said anything about price of insurance, i woulda happily agreed to pay 5-10 more just for the insurance. u only quoted price SHIPPED, so i also assumed that u would cover either insurance, or any mishaps if shipment was damaged. besides, im 100% sure bubble wrap woulda done enuff to protect the parts, which u didn't bother to use.

regardless, lets just try to hook up discounts on me instead? that works for u??






QUOTE=gonzz]What kinda parts are you looking for?
u just said the price shipped, u ddin't even give me an insurance quote or the fact that it does or doesnt' have insurance. im not the one who went to the shipping company, so i definately don't know how much the insurance will cost. im not even pushing all the blame on u. don't u think you should have at least quoted me on insurance? if u would tell me insurance was $5 i woulda gladly paid that $5.
don't you also think as a seller, it would be professional of u to quote on the price of insurance too?

besides, u just asked for pics. coz u said u doubt the mounts would give way. and than u just ignore me without any more replies. how professional is that?
bubble wrap woulda EASILY prevented the mounts from getting damaged, don't u agree?
the mounts were packed in a box, with foam loosely packed. u didn't even bother to wrap the assemblies at all. thats what caused the stress on the mounts, and the small amount of foam settled at the bottom, and im pretty sure when DHL tossed and threw the box around, the mount got cracked.

like i said, im just asking if ur willing to give me discounts on other parts that i might need or want, instead of just totally saying its not ur fault. PACKING and packaging without bubble wrap is suicide on these moiounts, and im pretty sure u know that
Quote:
Originally Posted by gonzz
What are u waiting on? You didn't select insurance and you want me to pay for it? Sorry but you should of added the extra 5 bucks for the insurance. Most people try and save a buck and when a shipping company or the buyer breaks something they start bitching when it's their fault.. Not to be pissy but this is the truth...

Quote:
Originally Posted by timothyandygoh
why are u ignoreing me? i sent u pictures a couple days ago. im not asking for a full refund. im just asking a suggestion on how to resolve this. can you please be more professional about this?
i wouldn't mind even getting some discqounts on other parts i would need. as u can see in the pics, the connecting mounts clearly broke off due to the quality of the packing. if u had used bubble wrap around the mounts, im pretty sure the stress on the mounts wouldn't have been that severe

Quote:
Originally Posted by gonzz
It's very hard to believe metal would snap during shipping.. Waiting on pics...

Quote:
Originally Posted by timothyandygoh
the assemblies had too little foam inside the boxes, and the foam all settled on the bottom, so the mount was easily broken off. i think the mounts shoulda been wrapped up with bubblewrap at least....
well, u jsut said item shipped. u shoulda quoted me on insurance imo. im not pointing fingers now, im just trying to find the best way to resolve this reasonably for both of us

Quote:
Originally Posted by gonzz
I'll call DHL but you didn't request insurance. I let it up to the buyer to ask for it because it affects shipping cost..Will wait for pics..

Quote:
Originally Posted by timothyandygoh
ok my digi cam is broken, so i can only borrow 1 earliest tomorrow. i'll show u the pics asap. however, the mounts are really broken... =/
is there a way to claim from DHL?
if not... what do u recommend we do... to solve the situation, im all ears on ur side.

=/

Quote:
Originally Posted by gonzz
goncalves6@cox.net


Quote:
Originally Posted by timothyandygoh
my digicam is flat, and im charging it. i'll send u the pics tomorrow morning, but can u give me ur email too? so i can speed up the process of sending u pics thanks.


Quote:
Originally Posted by gonzz
All parts were not broken prior to shipping.. I took them off my car myself.. I know that for a fact.. send me pics of what u are saying... goncalves6@cox.net


Quote:
Originally Posted by timothyandygoh
i just recieved the assembllies today, but the drivers side
mount for the light to the assembly is broken
i can't use the drivers' side, which i actually want the most, coz the light mounted onto the assembly is broken off...



Quote:
Originally Posted by gonzz
Tracking sent via .. e-mail.. i use the e-mail from paypal...

Quote:
Originally Posted by timothyandygoh
Mmmm buddy, i still haven't had any reply from u after u recieved the paypal... -.-?

bump

Quote:
Originally Posted by gonzz
You will have a tracking # in a few hrs..

Quote:
Originally Posted by timothyandygoh
shows paypal fees have been accepted.
plz send me the tracking number thanks

Quote:
Originally Posted by gonzz
goncalves6@cox.net is the paypal..

Quote:
Originally Posted by timothyandygoh
throw in the pair + the headlight lid, and how much do u want for them? =)

give me your pay pal too plz

Quote:
Originally Posted by gonzz
No damage to the car they were on.. Can't do much lower and selling as a set unless you need just a drivers side.. I have another one that's just the drivers with the headlight lid. Let me know asap if you ant them. You were the first to respond from 5 people i got pm's from. I will do 140 shipped and that's the lowest.. thanks. the other with a black headlight lid is 100 shipped.

Quote:
Originally Posted by timothyandygoh
regarding the headlight assemblies, are any of the mount on metalic area's bent?

or was front of chassis ever hit be4?

coz i had a fener bender, and my driver's side one is alittle off, so i had to put the popup mounts at a different angle, which caused the pop up light to look abit off.

can i just get the drivers' side? if so, how much.

if not, how low can you go, shipped to 91754.

Vegas to cali is probably going to be the shortest distance for u =)

lets drop the price down alittle =) and i'll grab them off you immediately.

and from than on, he jsut ignored me totally

still wana defend him though u don't know or haven't done business with him el nene7?

as i said, shipping was him assuming BUYER NEEDS TO ASK, and me assuming seller would pay for insurance, OR BE RESPONSIBLE FOR PROPER PACKAGING AT LEAST.

how do u WRAP AND SELL ANYTHING, in cut up and pasted 1/2 boxes, and fill em up 1/4 way with peanut foam, NO paper, NO BUBBLEWRAP, NOTHING OF ANY SORT.

IF He has been SUCH A GOOD and responsible SELLER in the past.

WHY Isn't HE giving me a satisfactory compromise? i'm the only one giving way. HE HAD NEVER ONCE OFFERED A COMPROMISE OF ANY SORT.

wouldn't U BE pissed, if problem was HIS PACKAGING??
and that the part u paid MONEY for is DAMAGED, BROKEN, UN-USEABLE, and the seller only replies u OH TOO BAD?

hell, im suspecting he even probably broke these and put em up for sale with pictures of his own good ones.

the broken big parts are in the box, but there are bits of the mount, that probably crumbled off WHICH I DON't!

I'm having a very similar situation with a seller as we speak regarding insurance and NO part as of 1 1/2 months after payment. I'll also be posting a thread in this section detailing this matter.

I fully agree with the buyer. I have sold two parts now that were destroyed by Fedex. I IMMEDIATELY refunded the purchaser the full price (one was a $2700 turbo kit), and waited for fedex to refund ME. When buying a part from a business I expect it to be in as advertised condition when it arrives to me. I have no control over how it was packaged, what it was packaged in, etc.

Sorry to hear about your troubles. Arguing about insurance is silly IMO. Even insurance won't honor a damange claim when the real problem was poor packaging.

Bullshit.

Packing parts like this is totally unacceptable.

Gonzz, grab your balls to remind yourself you're a man, and do the right thing. You fucked up, now take care of the situation.

Anything I advertise as "shipped" is always insured. I've had no customer complaints about broken parts yet, but when the day comes that the guys at UPS fuck up my package, I'll know I covered my ass. ALL "shipped" prices should include insurance, period. What does a seller expect a buyer to do when they receive a box full of paperweights and have to take the word of the seller that the items left in good condition? What you can expect... is a thread like this to be made.

And packaging items in an oversized box with minimal material is just lazy. Go to a shipping place of some sort, measure your item, find a box with a few extra inches on each side of the item, and use a generous amount of bubble wrap and/or newspaper. Not doing so is just asking for trouble.

This is what I'm having a hard time understanding too. WHY the FUCK do people NOT insure parts :confused: ???? Are you seriously kidding me :wallbash: !!!


I have ALWAYS and will ALWAYS insure parts for ANYONE that purchases anything off me. EVEN when they're stock parts I insure them for their "Actual Value." I fully understand that things can go wrong with shipping and that insurance is a HIGHLY HIGHLY HIGHLY necessary option to add on.


I'm sorry for all the caps and the swearing, but I'm running in to these EXACT issues with a seller. He didn't claim insurance but did charge me a ridiculous price for shipping (I paid even though I felt it was overpriced for the part) and I only agreed because I was under the impression that he would add insure to it. I assumed very wrong and now 1 1/2 months later I have no part, I can't file a claim and he basically told me if I file a claim with the courier I'm out anything above the $100 that's standardly covered :shocking: .


One of the WORST transactions I've ever had :icon_tdow !!!

What the hell? He couldn't spend a couple of minutes and grab some old newpapers to pack em in the box? Newspaper is practically free...

Unexcusable.

Edit

On a positive note; If you bought a pair of FD headlights for 140 shipped from the US to Canada you got a great deal so atleast the seller gave you a bargain basement price :icon_tup:

Sellers location is Nevada and the buyers location is California... What does US to Canada have to do with anything here?


Your right, it doesn't mean the seller will pay those costs. "Shipped" means these costs are already factored into the sale price, and when the buyer pays the advertised price a portion of that money is used to cover those fees.....


LOL +1


BINGO!!! Weather or not there was insurance on the package is a NON ISSUE. Even if there was insurance it would be useless in this case because the seller failed to properly package the items.

Where the heck did you get Canada from?

Gonzz is a Nevada resident.

Have you sent him any pics yet of the broken tabs or anything? I've done tons of transactions with him and never EVER had a problem with Gonzz.. Hes pretty much the Go-to guy here in vegas for rebuilds, parts, or just anything to do with rotary.


Did you read the 2 threads about him? The 2700 turbo kit he sold the guy, he paid for it to get rebuilt? You missed that post or what?
The other one about the seats, he refunded the guy money for the broken off tab or whatever it was on the side. and for the rocking motion if you watch the videos the guy posted the seat doesnt even look bolted down, so of course its going to "rock" back and forth. But we wont go into that transaction because wed obviously have different opinions and it would just start another huge pointless arguement in someone elses thread.

all i know i have done numerious transactions exceeding over $600 with gonzz and i personaly met him to thank him for helping me with my car all the parts were as decribed without any function or defects , if theres anything he will do is take care of you

the shipping company did this not him...once again you two need to resolve this some how

OH AND THE TURBO KIT AND SEAT SHIT was taken cared off it wasnt his turbo kit and the seat was a diffrent story

did you get a refund for the seats? cause i sure as hell didnt. Gonzz did just as the buyer stated. started ignoring me and the starting acting like a 12 year old girl. thats fine. im over the matter. he didnt refund me anything. the seat was fully biolted down. you want to see the video again? its still on streetfire and youtube. i can send you a new one showing how the brackets were designed VERY shittily if youd like. just to make YOU feel better about your friend.

as for the turbo kit. the guy contacted me before making the thread about gonzz cause he saw my thread about him. he had to fight and fight with gonzz for a partial refund for the turbo to be rebuilt. IIRC, the turbo wasnt the only thing wrong with what he bought from gonzz's "friend"


haha...yeah right

the seat deal wasnt. he never gave me a partial refund, bette brackets, nothing. he acted like a little girl until a mod closed the thread about him. he won cause he fucked me and got my money. i won cause i know im a better person than him and hell get whats coming to him, and now i know not to deal with him.

who knows it was my parents 50th anniversary last night :icon_tup:

Still not a bad deal though :rlaugh:

however the packaging and insurance is certainly the sellers responsibility and I was only trying to look at the glass 1/2 full :D

He packaged the items improperly. That is not the shipping companies fault.

Wasnt that you trying to sell the seats for more money then you paid for them? Hmm, thats interesting.

And as for the turbo Gonzz PAID FOR THE REBUILD, not partially but for the full rebuild of the turbo from was it Greddy? Reread the thread. What else was wrong with the kit? Oh and by the way, hows the engine he built for you two years ago? you still doubting if its any good still?

post pics of the broken assembly

You guys sticking up for him can type all you want, but here's one thing I've learned over the years------if you are honest and don't fuck people, then you won't have 'bad guy' threads started with your name attached to them. It's pretty simple, and all the excuses in the world can't change it.