FDNewbie Customer Service - Poll
 

Curious on what others have encountered.

Poll changed to private

:scratch: I was unaware he provided customer service, I thought his company just collected money from suckers like us.

Seriously, he's caused as many problems as any scammer in the history of this board.

Sorry, Ramy. You're a great guy but a fucking horrible business man. You have no business providing services or parts to anyone.

ttt

I've participated in two of his group buys over a year ago (Power FC and also a datalogit). It took a while to get my parts but nothing unreasonable compared to what he estimated. However I expected zero service from him, I did not attempt to contact him, and my expectations were met. From what I can see he is way too disorganized to be running his business the way he does. He needs to hire someone but probably can't afford to.

got my shit or most of it. he still owes me brake/oil cooler ducts and 200 bucks for shipping refund. honestly its impossible to get a hold of him unless you want to place an order. poor customer service, poor communication, and everyone still backs this guy up on this forum. like its cool you "try" to make a business on the forum but with your service i'll pay the extra amount to get my parts elsewhere.

I am actually trying to place an order and haven't been able to get ahold of him. Yikes...

Has anyone used him for gauge cluster repair???

I need my cluster repaired BUT it took him a week just to answer a question.... I don't want to wait a month to get my cluster back..

Any feed back would be good...

L8R

He repaired my cluster. It took about a month.

It is so awkward for me reading this thread, seems like you guys are talking about someone completely different from the person I have done business with.

Obviously you guys haven't deal with a scammer, Enduro Motorsports in my case.

I think there is an expectation for services and parts to be available for your cars like going to Wal-Mart you pay you get the goods which is unreasonable in my mind. Even for something as small as 99spec lights Ramy has always been easy to contact.

ramy is a crook, its so hard to get a hold of him and he still owes me 240 bucks. i participated in the 99spec group buy he had and i still dont have the ducts which go for 120. he also said he'd refund my shipping cause he took wayyy longer than expected to ship the item which is another 120. in a previous pm he sent me he said that he'd refund me and asked for what is your paypal. Its has been a month now and still nothing. If you believe ramy is such a good guy tell him to refund my money.

HE SUCKS !!!!!!
I should have listened BUT there are so many members on here that backed him that I took a chance and got F@#%&D....
He should be removed as a vendor because of his POOR business practice..

L8R

Not an excuse but didnt someone working with him leave? Hes looking for somebody to replace him now I think.

I do agree though, that bad service is bad service. I havent purchased from him but was going to. This still hasnt changed my mind though. I would definitely buy something from him that he had in stock but if he didnt I would think twice.

Threads like these are very important and insightful. We should be held accountable and keep our vendors honest as well.

i do hope i get my cluster back fixed soon im in the same boat as lwnslw, this is probably the last time i will do business with him. (besides the spirit r keys i have been in for months.)

I would be VERY cautious if I was you...... I will NEVER due business with him again. I also know a few guys that have been waiting 8 months for him to fill their order and they have already PAID him......to bad they informed me after reading my post in the other section...:wallbash:

L8R

oooo i am not going to wait 8 months.. a month or month in a half im ok with but the thing i was not ok with is he did not message me or anything saying he has my cluster or anything.

I bought something as an individual and paid $640 for that one thing. He said that it was ready to be shipped out on DECEMBER 13, 2008 and payment was recieved and confirmed DECEMBER 18, 2008. It's been aalmost 4 weeks since I've last talked to Ramy through email.

No word from him, no reply, no communication, still nothing in the mail.

I do not recommend anyone else to go there.

I was planning to send my gauge cluster to him for repair but I think I'll hold up on that for now.

I've said it 1001 times; I don't operate an off-the-shelf business. You can't compare me to other shops that simply take your money and dropship mass-produced items they get at wholesale discounts. 99% of my business it based on custom orders, rare parts searches, and custom labor/fabrication. Extended wait times are the nature of the beast when it comes to these types of things. That's why you'll see many posts just like this:Having said that, I agree 100% that the communication from my part has been sub-par. And that's something I'm working on very hard to ensure it's improved so we can take care of all of our customers & their concerns in a timely fashion.

Thanks,
~Ramy
FDNewbie Imports

The I-trader system is now in place guys so now you can post your good and bad transactions so that it is attached to the sellers feedback score.

March 3rd, still waiting for my cluster and a response.

F#%@!!!

Notorious 13B, you're entitled to your opinion I suppose, but some of the factors that contribute to this phenomenon you're inaccurately portraying is that:

- I run a SPECIALTY service, not an in-and-out off-the-shelf shop. HUGE difference. Too many people come in w/ not just incorrect but unreasonable expectations...like paying me on the spot for a rare/specialty item that I have to WORK on finding in Japan...then complaining when it hasn't shipped a week after payment - despite me CLEARLY stating that it'll take TIME.

- I don't disappear "for months." I've only gone MIA TWICE, the first of which was ANNOUNCED (while overseas), and even then, I still replied to emails and posts every few days. The second was in January, which was beyond my control.

- I'm also fortunate enough to be one of the more senior members on this forum, having been around for nearly a decade now. And many ppl know me, know how much I'm dedicated to this community, and how hard I work to help supply ppl w/ what they dream of and desire - even when it's for pennies on the dollar. Why? Because I'm not a capitalist; it's because I'm an ENTHUSIAST - a hardcore one at that. So ppl respect that.

- Most importantly, people can see I've built my service on morals and values. I never lie, cheat, or steal. I've never ONCE ripped someone off - EVER. You'll never hear of me leaving a customer high and dry. I've actually taken a financial hit MANY a time to please my customer because I simply felt that it was the right thing to do. Those are qualities that are EXTREMELY hard to come by nowaday, so people appreciate dealing w/ the extended wait times for a little peace & comfort, knowing that they WILL be taken care of at the end of the day.

But hey, that's just my $0.02...coming from someone who pre-new forum ownership had the largest and longest POSITIVE feedback thread in the forum's history... Too bad you new community members can't see things in their full context...

~Ramy

We're all entitled to our opinion, right?...

I don't think anybody is criticizing you for this kind of situation - they're complaining about being left in the dark for MONTHS, not a week. Also, people are saying that you've notified them that their parts are in the US in your possession but you fail to ship the parts for a month or more. If people are complaining about a week's delay, I agree, they don't understand what they're getting into.

Seems like a contradiction right there. Although it may have been out of your control, people are perfectly justified in taking issue with it. This is a business matter and they're not happy with how business is being conducted.

If people value seniority and enthusiasm for the community over service, I suppose that's their option, can't argue with you there.

It all sounds very good, but personally I think people are entitled to prompt and regular communication. If they have to wait two years to get their part or their money back when they were given the idea it would take three months (I know this is an exaggerated case), from where they're sitting that's as good as stolen money.

You seem like a good person, but this is about being a good business. Don't make it personal. If people need these parts regardless of the time frame in which they can expect them to be delivered, they'll keep coming to you.