Elite Rotary Shop
09-08-17, 04:02 PM
#1
Elite Rotary Shop
communication was done thorough facebook messenger and over the phone.
i placed an order on july 28th for one of their pulleys. on the 30th i contacted them about modifying the order if it hadnt shipped yet since i made the mistake of ordering the twin belt pulley instead of the single belt pulley. i was told that the single belt pulley will be shipped out on the 7th (of august) when they return from summer break. i asked how they wanted me to return the one i ordered, assuming it already shipped, i was told they will recall it. im guessing that means its in the mail system and its going to be routed back to them...... cool.
the 12th rolls around and i check in for an update. i was told they were closed that day but they will have an update that monday morning.
no contact until the 16th when i check in again to see if there was an update. the response i got was "I'm working on it didn't forget" and that was all.
the 17th i get a message saying that i will be receiving a phone call around noon that day. i responded, all i wanted to know is if i am getting the pulley or not. the response to that was i will be getting one. at this point, things are starting to not make sense. what needs to be said in a phone call thats so important.
on the phone with sal (the owner of ERS) he explains that they cant find the pulley and they are having to open box on box on box to locate it. their inventory says they have it but they are having trouble locating it. sal said if they cant find the single belt gold pulley then what other color would i like. i said silver, he said ok and offered a t-shirt for the trouble. life went on. this is still the 17th.
no contact until the 23rd. missed the call, called back, left a message and have received no response since then. no phone call, no email, no messages on facebook. i wasnt mad or anything but now i am. none of this makes sense. im tired of the games and getting the runaround. i put in a paypal claim today and i just want a refund.
i placed an order on july 28th for one of their pulleys. on the 30th i contacted them about modifying the order if it hadnt shipped yet since i made the mistake of ordering the twin belt pulley instead of the single belt pulley. i was told that the single belt pulley will be shipped out on the 7th (of august) when they return from summer break. i asked how they wanted me to return the one i ordered, assuming it already shipped, i was told they will recall it. im guessing that means its in the mail system and its going to be routed back to them...... cool.
the 12th rolls around and i check in for an update. i was told they were closed that day but they will have an update that monday morning.
no contact until the 16th when i check in again to see if there was an update. the response i got was "I'm working on it didn't forget" and that was all.
the 17th i get a message saying that i will be receiving a phone call around noon that day. i responded, all i wanted to know is if i am getting the pulley or not. the response to that was i will be getting one. at this point, things are starting to not make sense. what needs to be said in a phone call thats so important.
on the phone with sal (the owner of ERS) he explains that they cant find the pulley and they are having to open box on box on box to locate it. their inventory says they have it but they are having trouble locating it. sal said if they cant find the single belt gold pulley then what other color would i like. i said silver, he said ok and offered a t-shirt for the trouble. life went on. this is still the 17th.
no contact until the 23rd. missed the call, called back, left a message and have received no response since then. no phone call, no email, no messages on facebook. i wasnt mad or anything but now i am. none of this makes sense. im tired of the games and getting the runaround. i put in a paypal claim today and i just want a refund.
09-08-17, 05:57 PM
#2
summary of our conversation a few minutes ago.....
i was contacted, i was told the pulley was being etched, i was offered the pulley, i declined, i was offered a shirt, i declined, i was offered a "speedy refund", i asked what that meant as in time frame, more runaround was given, i informed them that paypal refunds are instant and the hold up is on the seller and boom, refund issued.
issue resolved i guess. i have my 80$ back and will no longer be buying anything from them in the future.
i was contacted, i was told the pulley was being etched, i was offered the pulley, i declined, i was offered a shirt, i declined, i was offered a "speedy refund", i asked what that meant as in time frame, more runaround was given, i informed them that paypal refunds are instant and the hold up is on the seller and boom, refund issued.
issue resolved i guess. i have my 80$ back and will no longer be buying anything from them in the future.
09-08-17, 07:26 PM
#3
I have not dealt with this shop, but by my guess is they were probably busy and you got lost in the mix. I think what differentiates the good shops from the truly crappy ones is the good shops will try to make it right, whereas the crappy ones will give you the run around. Now did you get the run around or were they just busy? That's sometimes hard to determine on the receiving end, but it seemed they were trying to make it right.
It probably would have been easier to just have ordered the correct part and then returned the wrong part. Then, if they had refused to refund your money on the wrong part, that's an indication they might not be someone to deal with, and it would only cost you $80 to find that out.
Since you got a refund, I think you did find out what kind of shop they are
It probably would have been easier to just have ordered the correct part and then returned the wrong part. Then, if they had refused to refund your money on the wrong part, that's an indication they might not be someone to deal with, and it would only cost you $80 to find that out.
Since you got a refund, I think you did find out what kind of shop they are
Last edited by TomU; 09-08-17 at 07:29 PM.
09-09-17, 01:10 AM
#6
I have not dealt with this shop, but by my guess is they were probably busy and you got lost in the mix. I think what differentiates the good shops from the truly crappy ones is the good shops will try to make it right, whereas the crappy ones will give you the run around. Now did you get the run around or were they just busy? That's sometimes hard to determine on the receiving end, but it seemed they were trying to make it right.
It probably would have been easier to just have ordered the correct part and then returned the wrong part. Then, if they had refused to refund your money on the wrong part, that's an indication they might not be someone to deal with, and it would only cost you $80 to find that out.
Since you got a refund, I think you did find out what kind of shop they are
It probably would have been easier to just have ordered the correct part and then returned the wrong part. Then, if they had refused to refund your money on the wrong part, that's an indication they might not be someone to deal with, and it would only cost you $80 to find that out.
Since you got a refund, I think you did find out what kind of shop they are
Your option to be in 160$ to experiment with the integrity of this company isn't exactly a good idea. It doesn't really make any sense. I ordered the wrong part and was told they will recall the order and send the correct part. Why would I order the correct the part after being told that? Or if I am understanding you wrong, why would I say nothing, order a second pulley, have both and then return the one I don't need? Neither approach makes sense.
Logically being told they will recall the order and send the right part, the logical response is to just wait the process out.
Also to add, we agreed that if they couldn't find my first choice to just send my second, what happened with that? On the phone, I gave Sal the go ahead to just send a different pulley if they can't find the one I wanted. That was never followed up on.
bonus information:
My recommendation to anyone wanting to buy something from these guys in the future is to CALL FIRST and verify with them that they physically have the part on hand ready to go. It's been made clear that just because their inventory says they have it doesn't necessarily mean it's available. They also have no problem jerking people around until they demand a refund. So the best case dealing with them would be to have them physically verify what you want to order is ACTUALLY available.
Last edited by cr-rex; 09-09-17 at 01:44 AM.
09-26-17, 09:44 PM
#7
rotorhole
these aren't run of the mill current cars, so patience is something all RX7 owners must have. what they did was shady and i think that is due to lacking customer service experience.
what most any RX7 parts seller should inform customers is that there may be delays in producing parts that may or may not actually be in stock. problem is, in order to actually maintain a rotary business these days, sometimes leading people on a little is required. if they were honest up front, i doubt this thread would exist, but then again they also might have lost the sale before it even occurred(regardless that in the end if was refunded anyways).
but i am seeing a trend with your posts, that makes you seem quite impatient with parts sellers for these cars, throwing up your arms in disgust that part X isn't in your hands within a week. in that event, i'd like to see any business do that 100% of the time for a niche/now rare car like this. there are days where i have to jump through the hoops to fill an order that i don't have in stock, but i am lucky that i am not busy and can jump on an order the moment it comes in but yet still some take longer than others due to various reasons.
what most any RX7 parts seller should inform customers is that there may be delays in producing parts that may or may not actually be in stock. problem is, in order to actually maintain a rotary business these days, sometimes leading people on a little is required. if they were honest up front, i doubt this thread would exist, but then again they also might have lost the sale before it even occurred(regardless that in the end if was refunded anyways).
but i am seeing a trend with your posts, that makes you seem quite impatient with parts sellers for these cars, throwing up your arms in disgust that part X isn't in your hands within a week. in that event, i'd like to see any business do that 100% of the time for a niche/now rare car like this. there are days where i have to jump through the hoops to fill an order that i don't have in stock, but i am lucky that i am not busy and can jump on an order the moment it comes in but yet still some take longer than others due to various reasons.
Last edited by insightful; 09-26-17 at 09:49 PM.
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09-27-17, 12:25 AM
#8
im not entirely sure how the timeline of events would be indicative of me being impatient. how long do you typically wait before contacting someone/company for an update on a situation? anyway, your response is a little troubling in the sense that you are able to come to the conclusion of me being impatient. its also troubling that you arent the first person to mention that because we are somewhat of a niche market, sellers have some sort of "do whatever we want" halo over their heads. let me try and put some perspective on the situation to clarify my mindset with situations like this....
*begin hypothetical situation* pay close attention to the timeline
jerry places an order with ABC motorworks on the 1st of the month. he receives an order conformation email and awaits his parts. the 10th comes around and jerry hasnt received his part and there has been no communication from ABC motorworks. jerry deiced to call them for an update just to see if maybe his order got lost in the mix or something, no big deal, it happens. he is informed that at the time of his order the part was showing in stock but it actually wasnt. there was a mistake with the system. they apologize, jerry is cool with it, no big deal. he is then informed the part will be arriving the next day and will ship out immediately. jerry says ok, life moves on.
its now the 18th. jerry still hasnt received his part and there has been no communication from ABC. jerry calls for an update. he is informed that there was a delay with the shipment and it will actually be coming in on the 20th. jerry is now frustrated from the lack of communication and requests a refund.
*end situation*
your answer to these 2 questions will help me understand your mentality
1. was jerry impatient?
2. is jerry wrong to be frustrated?
im doing this in all seriousness. im not impatient in the least bit. my issue is the lack of communication. had ERS been upfront with me about the situation i would have been fine and wouldnt have cared. in my situation, they wouldnt have lost the sale. ive wanted one of their pulleys for a while now. im just saying its not ok to leave someone out in the dark about something after youve taken their money or make promises and dont follow through on any of them. this kind of situation person to person is one thing but this situation with an actual shop/company is on a plane by itself. its not acceptable. its just basic customer service. not that im telling you anything you didnt mention in your post.
final point, just because the suppliers of parts becoming few and few doesnt give sellers the OK to treat buyers however they want. it shouldnt be a "shut up and color" situation. it shouldnt be an "oh well just be grateful its even available" situation. just because they are catering to a niche market doesnt mean that simple things like customer service and honesty get thrown out the window because they have a stand in a limited market.
*begin hypothetical situation* pay close attention to the timeline
jerry places an order with ABC motorworks on the 1st of the month. he receives an order conformation email and awaits his parts. the 10th comes around and jerry hasnt received his part and there has been no communication from ABC motorworks. jerry deiced to call them for an update just to see if maybe his order got lost in the mix or something, no big deal, it happens. he is informed that at the time of his order the part was showing in stock but it actually wasnt. there was a mistake with the system. they apologize, jerry is cool with it, no big deal. he is then informed the part will be arriving the next day and will ship out immediately. jerry says ok, life moves on.
its now the 18th. jerry still hasnt received his part and there has been no communication from ABC. jerry calls for an update. he is informed that there was a delay with the shipment and it will actually be coming in on the 20th. jerry is now frustrated from the lack of communication and requests a refund.
*end situation*
your answer to these 2 questions will help me understand your mentality
1. was jerry impatient?
2. is jerry wrong to be frustrated?
im doing this in all seriousness. im not impatient in the least bit. my issue is the lack of communication. had ERS been upfront with me about the situation i would have been fine and wouldnt have cared. in my situation, they wouldnt have lost the sale. ive wanted one of their pulleys for a while now. im just saying its not ok to leave someone out in the dark about something after youve taken their money or make promises and dont follow through on any of them. this kind of situation person to person is one thing but this situation with an actual shop/company is on a plane by itself. its not acceptable. its just basic customer service. not that im telling you anything you didnt mention in your post.
final point, just because the suppliers of parts becoming few and few doesnt give sellers the OK to treat buyers however they want. it shouldnt be a "shut up and color" situation. it shouldnt be an "oh well just be grateful its even available" situation. just because they are catering to a niche market doesnt mean that simple things like customer service and honesty get thrown out the window because they have a stand in a limited market.
09-27-17, 07:56 AM
#9
rotorhole
nah, i just think you're just being a slight bit overzealous in it. now what i don't understand is how someone like Apec has been leading people on about 1000 times more than you and it takes his customers like 3 years and being out several thousand dollars each before they start getting upset to the point of writing negative reviews when they were beyond warranted.
06-11-18, 02:46 PM
#11
I’ve had some ride by Elite Sal/Sam.
Horrible service and treatment. Missing parts, list goes on. I will be making a thread in the feature.
Just watch and go over your car if you have it with Elite rotary.
Shop amd and owner are not what they claim.
Horrible service and treatment. Missing parts, list goes on. I will be making a thread in the feature.
Just watch and go over your car if you have it with Elite rotary.
Shop amd and owner are not what they claim.
09-12-18, 05:37 PM
#12
Rotary Freak
iTrader: (15)
Sal/Sam needs to get a handle on his employees and focus more on details and less on self promotion on Facebook. I ordered two 10an extended oil drain fittings with orings. Fittings came, no orings. Messaged Sam/Sal and he said it would be taken care of. Another week, envelope comes in and only one oring. Called again, got an apology, one week later, second oring shows up. This was NOT a complex order that had multiple parts in the order. Parts are good, I just wish the customer service was the same.
Last edited by FourtyOunce; 09-12-18 at 05:41 PM.
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fidelity101 (09-18-18)
09-12-18, 08:46 PM
#13
This is a shop staying afloat due to its online parts sales, and with how often they screw up orders it might not last much longer..sal is very good at talking in person and making promises, but the overall service you get is terrible...he has no problem spouting lies to your face, and if he has your car make sure you look it over really really well....we had a year of bullsh*t with what was suppose to be a completed car having to be picked up in multiple boxes of parts and a rolling chassis. When we came to pick it up the car/parts were at three different locations...A lot of stuff was missing and damaged, along with the body of the car. Huge dissapointment.
09-16-18, 06:25 PM
#14
Very similar to my experience with them. I had my car in for wiring issues. And Sal took it apon himself to address other areas of the car. That I had not given consent to work on or even mentioned it to him. I’m very interested in seeing who’s cars are actually running from his shop? As he Sal/Sam what ever his name is. Barely has the experience to build motors. As I see in here he had Harold Colman putting his motor together, a few years ago. His tuning sessions are a JOKE with Nelson S. They do nothing but take your money and hope for the best!
Its a slow death I’m happy to watch. Like stated above GO OVER YOUR CAR CARFULLY. If you have it at Elite. They will switch parts and pull off parts for other projects.
Its a slow death I’m happy to watch. Like stated above GO OVER YOUR CAR CARFULLY. If you have it at Elite. They will switch parts and pull off parts for other projects.
09-17-18, 10:14 AM
#15
All out Track Freak!
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Very similar to my experience with them. I had my car in for wiring issues. And Sal took it apon himself to address other areas of the car. That I had not given consent to work on or even mentioned it to him. I’m very interested in seeing who’s cars are actually running from his shop? As he Sal/Sam what ever his name is. Barely has the experience to build motors. As I see in here he had Harold Colman putting his motor together, a few years ago. His tuning sessions are a JOKE with Nelson S. They do nothing but take your money and hope for the best!
Its a slow death I’m happy to watch. Like stated above GO OVER YOUR CAR CARFULLY. If you have it at Elite. They will switch parts and pull off parts for other projects.
Its a slow death I’m happy to watch. Like stated above GO OVER YOUR CAR CARFULLY. If you have it at Elite. They will switch parts and pull off parts for other projects.
Nothing but empty promises, lost parts, delay after delay, terrible mechanic work and tuning etc...etc.....
Stay far away from Elite Rotary until they get their SH#T together.
09-17-18, 12:31 PM
#17
All out Track Freak!
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Worst experience EVER!!!
Just One Prime Example but I have more than you can count on both your fingers and toes LOL: didn't put oil in the trans so the trans (fresh 3k plus built trans) locked on the dyno while being tuned at IRP. At some point I'll post up a major write up in my track thread in the racetech section of the forum.
09-17-18, 01:25 PM
#18
Worst experience EVER!!!
Just One Prime Example but I have more than you can count on both your fingers and toes LOL: didn't put oil in the trans so the trans (fresh 3k plus built trans) locked on the dyno while being tuned at IRP. At some point I'll post up a major write up in my track thread in the racetech section of the forum.
Just One Prime Example but I have more than you can count on both your fingers and toes LOL: didn't put oil in the trans so the trans (fresh 3k plus built trans) locked on the dyno while being tuned at IRP. At some point I'll post up a major write up in my track thread in the racetech section of the forum.
Looks like Elite is on its way to burying them selves. If anyone had a good experience I thought it would be Fritz. I see a FB post of Elite looking prideful with you in hand. I really hate to see what they are doing with motors. Please list some details if you can Frityz.
My experience so far is SAL is a big liar. Who is at best a backyard mechanic if that. Same for his crew. Backwards screws, leaking coolant etc ... I have a list as well.
09-17-18, 03:52 PM
#19
Worst experience EVER!!!
Just One Prime Example but I have more than you can count on both your fingers and toes LOL: didn't put oil in the trans so the trans (fresh 3k plus built trans) locked on the dyno while being tuned at IRP. At some point I'll post up a major write up in my track thread in the racetech section of the forum.
Just One Prime Example but I have more than you can count on both your fingers and toes LOL: didn't put oil in the trans so the trans (fresh 3k plus built trans) locked on the dyno while being tuned at IRP. At some point I'll post up a major write up in my track thread in the racetech section of the forum.
09-17-18, 06:10 PM
#20
All out Track Freak!
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WOW!! You got the shaft too!!
Looks like Elite is on its way to burying them selves. If anyone had a good experience I thought it would be Fritz. I see a FB post of Elite looking prideful with you in hand. I really hate to see what they are doing with motors. Please list some details if you can Frityz.
My experience so far is SAL is a big liar. Who is at best a backyard mechanic if that. Same for his crew. Backwards screws, leaking coolant etc ... I have a list as well.
Ray is a gifted tuner and mechanic. If I had a shop I'd hire him in a heartbeat.
He certainly has/had his personal demons though. The Elite shop is worse than a back yard mechanic or in other words I wouldn't let them work on my lawn mower.
09-17-18, 11:49 PM
#21
I contacted Elite about an intake manifold for a Cosmos P port, was told that they have this in stock and that was it; they never responded back with a price or anything, so I got a Pro Jay Typhoon instead, I'm glad I didn't got into such a mess, paid much more for the Pro Jay... but what the heck, is Elite's loss.....
09-18-18, 07:06 AM
#22
Yep....again I'll post up a long write up as time permits in my track video thread.
Ray is a gifted tuner and mechanic. If I had a shop I'd hire him in a heartbeat.
He certainly has/had his personal demons though. The Elite shop is worse than a back yard mechanic or in other words I wouldn't let them work on my lawn mower.
Ray is a gifted tuner and mechanic. If I had a shop I'd hire him in a heartbeat.
He certainly has/had his personal demons though. The Elite shop is worse than a back yard mechanic or in other words I wouldn't let them work on my lawn mower.
