Tripoint horror story
05-08-13, 09:42 PM
#101
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Yes I was fifteen when I first started in the industry, working in a British restoration shop, so the math is there. Yes Goodyear stores are mostly independent garages and yes they do everything from heavy line work to advanced level diagnostic. Oh and they have high school kids that mount tires, but 70% of their revenue is mechanical.
As you pointed out in my introduction post I know next to nothing about rotary engines as they are less than one percent of the US market, that in no way effects my credentials.
Those were posted to give an idea of where my view point was coming from, nothing more.
https://www.rx7club.com/introduce-yo.../#post11433370
originally posted by jfantis in his grand intorduction:
I am currently a Matco Tools distributor and was a mechanic for the 15 years before that. ASE A1-A8, L1, C1, and P1.
I am currently a Matco Tools distributor and was a mechanic for the 15 years before that. ASE A1-A8, L1, C1, and P1.
Look man, there's nothing wrong with being proud of accomplishments, but trust me, it isnt necessary to walk around identifying every ASE test you passed--most people dont care or dont understand what "A1-A8, L1, C1 and P1" mean. And most mechanics would simply say that they were mechanics, or ASE mechanics or even master mechanics....but to make it a point to list out every ASE test you passed to get automobile master status???
Me, on the other hand, I am not a mechanic. I instead went into the Navy. Do you see me running around saying "MR1(SEAL), RCPO of my RTC company, with a purple heart....etc etc etc..." and listing out every qualification or classification I had? Sooner or later, the effect(yes, that's the actual proper use of that word) will hit you that listing out every little detail makes you sound more like a pretender than anything else. Just saying...most people here know I was in the service. That's plenty. Just like it would be sufficient for you to simply say you had been a mechanic.
To state again I am not a rotary expert very far from it, however I know a good deal about FI and EFI tuning and repair.
Excluding the personal attack of my credentials you did make some excellent points.
I agree the shop definitely should have nailed down the plan better. As you stated they should have made sure the customer was happy before ever allowing the car to leave, even if that meant eating some costs on completing the job. In my business and as a mechanic I would not accept money until work is done to the customers satisfaction, nor should they have. They really should have given the customer much more guidance on parts choice if they weren't the ones sourcing them, as they were to be the ones installing them. Thank you for your perspective, it definitely moved my opinion much more in another direction. I definitely get the point that I am not an average consumer, so it is much harder for me to see it from that perspective. I think this all could have been avoided if the shop communicated with the customer more effectively. However I wish the customer would post some pictures of the work as that would be a much better insight into the quality of the work.
Anyway, the reason why I post like I did in this thread about this shop is because we try to hold sellers and shops to a high standard. No one wants to have a bad experience--it hurts even more when you are in a more exclusive community as the RX7 club is. It isnt like you can go to any old shop and expect the techs to know what to do with these cars....we have seen cases where some kid brought his FC to a Jiffy Lube(yes, believe me, we know....) and the guy at that shop told him that he needed new piston rings, or that his engine needed a valve job, etc etc. That makes it a necessity, as I see it, to be more protective of good business and more concerned about bad transactions. The number of rotary shops and suppliers has dropped off....if we are not careful, the rest could disappear too.
05-08-13, 11:05 PM
#104
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I already told you why I went that far....no need to ignore that, thanks.
Would you like a cookie?? Just wondering...because you sure do wear that certification like its your favorite outfit or something....
Dont worry, it doesnt "affect" them either....
Nothing more? So, that fully explains why you felt the need to identify yourself in the same exact manner in this other post:
https://www.rx7club.com/introduce-yo.../#post11433370
Nothing more.....mmkay....
Look man, there's nothing wrong with being proud of accomplishments, but trust me, it isnt necessary to walk around identifying every ASE test you passed--most people dont care or dont understand what "A1-A8, L1, C1 and P1" mean. And most mechanics would simply say that they were mechanics, or ASE mechanics or even master mechanics....but to make it a point to list out every ASE test you passed to get automobile master status???
Me, on the other hand, I am not a mechanic. I instead went into the Navy. Do you see me running around saying "MR1(SEAL), RCPO of my RTC company, with a purple heart....etc etc etc..." and listing out every qualification or classification I had? Sooner or later, the effect(yes, that's the actual proper use of that word) will hit you that listing out every little detail makes you sound more like a pretender than anything else. Just saying...most people here know I was in the service. That's plenty. Just like it would be sufficient for you to simply say you had been a mechanic.
wow, another cookie?? Guess I'm gonna have to keep a whole box on hand for when you come around like this....
The squeaky wheel gets the grease, chief. Food for thought.
I know youre new here, thats why I took it rather easy on ya
Anyway, the reason why I post like I did in this thread about this shop is because we try to hold sellers and shops to a high standard. No one wants to have a bad experience--it hurts even more when you are in a more exclusive community as the RX7 club is. It isnt like you can go to any old shop and expect the techs to know what to do with these cars....we have seen cases where some kid brought his FC to a Jiffy Lube(yes, believe me, we know....) and the guy at that shop told him that he needed new piston rings, or that his engine needed a valve job, etc etc. That makes it a necessity, as I see it, to be more protective of good business and more concerned about bad transactions. The number of rotary shops and suppliers has dropped off....if we are not careful, the rest could disappear too.
Would you like a cookie?? Just wondering...because you sure do wear that certification like its your favorite outfit or something....
Dont worry, it doesnt "affect" them either....
Nothing more? So, that fully explains why you felt the need to identify yourself in the same exact manner in this other post:
https://www.rx7club.com/introduce-yo.../#post11433370
Nothing more.....mmkay....
Look man, there's nothing wrong with being proud of accomplishments, but trust me, it isnt necessary to walk around identifying every ASE test you passed--most people dont care or dont understand what "A1-A8, L1, C1 and P1" mean. And most mechanics would simply say that they were mechanics, or ASE mechanics or even master mechanics....but to make it a point to list out every ASE test you passed to get automobile master status???
Me, on the other hand, I am not a mechanic. I instead went into the Navy. Do you see me running around saying "MR1(SEAL), RCPO of my RTC company, with a purple heart....etc etc etc..." and listing out every qualification or classification I had? Sooner or later, the effect(yes, that's the actual proper use of that word) will hit you that listing out every little detail makes you sound more like a pretender than anything else. Just saying...most people here know I was in the service. That's plenty. Just like it would be sufficient for you to simply say you had been a mechanic.
wow, another cookie?? Guess I'm gonna have to keep a whole box on hand for when you come around like this....
The squeaky wheel gets the grease, chief. Food for thought.
I know youre new here, thats why I took it rather easy on ya
Anyway, the reason why I post like I did in this thread about this shop is because we try to hold sellers and shops to a high standard. No one wants to have a bad experience--it hurts even more when you are in a more exclusive community as the RX7 club is. It isnt like you can go to any old shop and expect the techs to know what to do with these cars....we have seen cases where some kid brought his FC to a Jiffy Lube(yes, believe me, we know....) and the guy at that shop told him that he needed new piston rings, or that his engine needed a valve job, etc etc. That makes it a necessity, as I see it, to be more protective of good business and more concerned about bad transactions. The number of rotary shops and suppliers has dropped off....if we are not careful, the rest could disappear too.
Yes it is one of my favorite outfits. Joking but I am proud of it, it is an accomplishment very few in the field achieve. I don't state it to impress Idaho Joe, or anyone else. Yes it was mentioned in the introduce yourself section, as that was my career for half my life, would that not seem a reasonable introduction? We are on an automotive forum? Are saying if this was a military service forum you wouldn't state your military service in the "Introduce yourself" thread? Now say we were discussing ancient history would I have listed any of this? NO. Stating of I am a mechanic, as you suggested, does not say much as there are a quite a few levels of distinction in the field. Just as medical professional could mean anything from EMT to RN to MD etc..... In this thread it was mentioned to show not just what my experience is but also to show my clear BIAS on the side of shops. I have seen bad shops / mechanics bashed and joined in agreement. However I have seen many good ones bashed as well and I hate to see that. In this instance the shop or their mechanic seemed to make a clear argument and somewhat reasonable explanation for cost. The customer presented many confusing statements that were hard to follow, most of which the shop rebutted with what seemed to be clear answers. My bias does lead me to side with the shop. Your post did give me another perspective. This should not have happened, as you pointed out the shop should have done better to avoid it. I am now convinced the shop is at fault for the outcome but not convinced of poor quality of work, just poor handling of this situation.
BTW not looking for a cookie, not being a squeaky wheel. But if you really have a box I will PM you my address, I like chocolate chip. Just trying to discuss differing view points. I think your sarcasm does detract from the points you are trying to make and simply bait for a flame war. Sorry for the common affect-effect mistake I will work on that, damn if I always forget that. Hopefully it didn't detract to much from what I was saying. Why don't we stay on track and continue your stated goal of informing and protecting consumers, not flame baiting. Really I would like this to stay more about what happened than bickering back and forth. That adds nothing to the conversation and makes it royal PITA for people reading this who are simply trying to figure out if they should order a part or drop their car for service at this shop.
I do sincerely thank you for your service to this great country and do believe that is something you should proudly wear on your sleeve.
05-09-13, 11:28 AM
#106
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Also you being the one who posted the rules you should be more on top of them. lets go back and count all of the instigators...
Perhaps if you were more concerned about your responsibility, you wouldnt have a negative thread about you in the first place......food for thought.
So, wait a minute---earlier, you were working to convince us that this wasnt a "bad transaction" on your part....now youre admitting it? 
....perhaps you should un-swell your head from being "the reason for the market" and consider that.....
Originally Posted by EB Turbo
You also need to look at the fact that shops like us are the reason this market is what it is today. If a shop has one or two bad transactions that means a shop is shady or does bad work?
I wasnt aware that you had been elevated to moderator status, so that you could tell members here how to post......
EB Turbo
05-09-13, 11:55 AM
#107
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Guys from now on we shouldnt feed the trolls.
Last edited by Ston3dSnip3r; 05-09-13 at 11:58 AM. Reason: cause i wanted to ;]
05-09-13, 12:32 PM
#108
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Guys from now on we shouldnt feed the trolls.
2--NO INSTIGATING WILL BE PERMITTED. You are free to post any relevant facts you have, and also your own personal experiences with the parties mentioned in threads. But no more instigating posts will be tolerated. If you heard something from someone who knows someone who lives next door to someone who grooms the seller's mom's dog, that does not qualify as facts or experience. Those who post only to instigate will be receiving infractions accordingly.
"Finally, keep this in mind, we are here to help resolve issues. When facts need to be clarified, such as certain laws or other issues that we have knowledge of, those will be posted for your benefit where possible."
Your comments are not towards fixing or resolving the OP's issues. You are instigating.
EB Turbo
05-09-13, 02:27 PM
#109
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Yes it is one of my favorite outfits. Joking but I am proud of it, it is an accomplishment very few in the field achieve. I don't state it to impress Idaho Joe, or anyone else. Yes it was mentioned in the introduce yourself section, as that was my career for half my life, would that not seem a reasonable introduction? We are on an automotive forum? Are saying if this was a military service forum you wouldn't state your military service in the "Introduce yourself" thread?
Now say we were discussing ancient history would I have listed any of this? NO. Stating of I am a mechanic, as you suggested, does not say much as there are a quite a few levels of distinction in the field. Just as medical professional could mean anything from EMT to RN to MD etc.....
Thought so.
In this thread it was mentioned to show not just what my experience is but also to show my clear BIAS on the side of shops. I have seen bad shops / mechanics bashed and joined in agreement. However I have seen many good ones bashed as well and I hate to see that.
In this instance the shop or their mechanic seemed to make a clear argument and somewhat reasonable explanation for cost.
The customer presented many confusing statements that were hard to follow, most of which the shop rebutted with what seemed to be clear answers.
How exactly can you tell us what "reasonable costs" are for work when you have no idea what that work entails??
05-09-13, 02:56 PM
#110
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Also you being the one who posted the rules you should be more on top of them. lets go back and count all of the instigators...
Perhaps if the customer came to us in the first place when he had issues this thread would not even be here. We pride ourselves on our customer service. If a customer is not happy with something we did, we fix it. In this case that is exactly what we did.
I have admitted that we mishandled this job by not going step by step with the customer and for using his supplied parts. At no point have I admitted to faulty work which is what the OP is complaining about.
What is the customer looking at when he sees something that looks wrong to him? Is it actually something wrong, or does he just not know better?? You dont know....so dont assume.
This is an open forum for opinions. I am entitled to my own. unless my opinions and statements are slanderous or violate any of the forum rules you have no right to tell me how to post.
Moderators sometimes have to make difficult judgment calls, but remember we *are* human (well at least most of us are!). Hopefully we'll make decisions that are considered "correct" by the majority of the community. Do not post complaints, criticisms or moderation questions on the forum.
Keep in mind that this is not a democracy. We have the right to refuse service to anyone.
Now, while youre getting ahold of yourself on those points, consider this--at no time did I unfairly bad-mouth your shop. Not at any time. I attributed blame to both parties as I saw it, and you even agreed with my comment with your own. I didnt call you a crook, a thief, or a con-artist, or anything even remotely close. So perhaps you need to take a step back, take a few deep breaths, and come back to reality. There is still a question of how long this car even sat untouched.....the OP says it sat most of the time it was in your possession....I dont believe you said much about that. In either event, you dont have any place getting all defensive with me, over comments that I am well within my right as a mod to make, and that you are in no position to try to lecture me about.
I think that about sums this up.
05-09-13, 07:45 PM
#112
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So, you can state your opinion, you just dont want anyone else to state theirs....gotcha.
I'm pretty sure that I stated my opinion in this thread that BOTH PARTIES shared blame.....funny how you ignore that part.
Perhaps you also missed the part where I said this:
What is the customer looking at when he sees something that looks wrong to him? Is it actually something wrong, or does he just not know better?? You dont know....so dont assume.
..But dont let mere truth stop you--you were trying to tell me how to do my job here....do continue....
There you go again, talking about the rules. Do you even know what the rules say?? Here, let me help you:
Moderators sometimes have to make difficult judgment calls, but remember we *are* human (well at least most of us are!). Hopefully we'll make decisions that are considered "correct" by the majority of the community. Do not post complaints, criticisms or moderation questions on the forum.
In other words, this is not an open forum. You do not have the right to criticize moderator posts as you feel like it. you do not have any business trying to tell a moderator how to do their job. It also means I have EVERY RIGHT to talk to you and anyone else here about posting--so stop overstepping your bounds here. And you agreed to abide by these rules when you signed up here.
In other words, this is not an open forum. You do not have the right to criticize moderator posts as you feel like it. you do not have any business trying to tell a moderator how to do their job. It also means I have EVERY RIGHT to talk to you and anyone else here about posting--so stop overstepping your bounds here. And you agreed to abide by these rules when you signed up here.
There is still a question of how long this car even sat untouched.....the OP says it sat most of the time it was in your possession....I dont believe you said much about that.
Originally Posted by amxone
I thought my vehicle was being worked on. I checked on the car and it wasnt being worked on at all. a job that was suppose to take a month turned into 6 months.
Originally Posted by EB Turbo
We are a Small staffed shop who works on everything from SUP Unlimited Time Attack cars to off the street oil changes. His car was not the only one in the shop. when Issues were found we had to stop to either wait for approval or more parts to show up. I would think this is typical for any Performance/ automotive repair shop.
In either event, you dont have any place getting all defensive with me, over comments that I am well within my right as a mod to make, and that you are in no position to try to lecture me about.
So, you can state your opinion, you just dont want anyone else to state theirs....gotcha.
I think that about sums this up.
Originally Posted by amxone
UPDATE: I got my car today from Tripoint and drove it home without incidents. I took my car in as they said they would take it to repair the issues. Mark was very helpful and wanted to make sure everything went well and that the car was to my liking. Cody went through the car and fixed the wiring issues, re-mapped the AEM, switched the GM two bar with an AEM two-bar, refilled the rear end to quiet the noise. the car runs well and pulls with power. I am glad to have my car back and happy that they went the extra mile to make me whole. Cody does great work and will tune my 3rd Gen when it gets completed. I wanted to let everyone know that they stood by their word to make it right and did so.
EB Turbo
05-09-13, 09:49 PM
#113
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Not true at all. My statements are for the sake of the OPs concern. I am directly involved in this issue therefor I am entitled to my opinion. The statements I was referring to were from people not related to this concern who were instigating.
Was I attacking you for siding with the OP, No.
I just want to clarify, If a moderator is wrong or is not doing their job am I not allowed to say so and ask for the rules to be upheld? I guess no one likes a tattle tale...
Incidentally, youre complaining about the guy instigating you...which happened today, while I was at a funeral. I'm so sorry that one of my closest friends had to inconvenience you with his death because it prevented me from seeing his post here until after you bitched about it.
I did address this. Almost two years to the week. 5/18/11 please see below...
Funny isn't it.
Does this mean we can lock a thread that was resolved 7/1/11? From the OP...
Make this the end of this nonsense. We're done here.
05-09-13, 11:47 PM
#114
I just want to say that Tripoint has done some great things with rotary engines, and Mazdas in general. I have nothing but respect for what they've achieved on the racetrack.
Last edited by rx7roller02; 05-10-13 at 12:55 AM. Reason: removing excess crap that doesnt belong
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